BRAVE disconnected from Uphold

Brave Rewards Rewards (Uphold)
1

Briefly describe your issue:
Since October 2022, I have not been able to verify my Uphold account. every time I try an error message is displayed I first got a message “” Sorry there is problem in processing your request, please try again later".
After that i got the message “Error: Brave profile is flagged”.
Then one day I got the message “ERROR : Limited Uphold account fonctionality”. By following the procedure indicated in the “SOLUTION to ERROR : Limited Uphold account fonctionality” post, I checked my Uphold account and there is no longer a problem on that side. But now I get a message telling me that my Brave profile is reported.

No rewards have been transferred since September and I can’t find any reason or solution for all of this.
I also specify that I didn’t break any rules of the Brave Terms
Could someone explain to me what is happening and what I should do?

Thank you.

What Operating System and Brave version are you using (Menu --> About Brave)?
MAC OS Monterey 12.3.1
BRAVE [Version 1.47.171 Chromium: 109.0.5414.87 (Build officiel) (x86_64)

Is your Brave Rewards Profile currently verified? (yes/no)
No and iti is the problem !

What date did you connect a your Brave Rewards Profile?
I try every month since october
Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes / France

Does your device pass the SafteyNet check (Android only)?
Desktop Mac

Have you fully completed Uphold’s CDD requirements?
Yes

2

Do you mean flagged? Or does it actually say reported? I’m just wanting to make sure you’re not seeing a weird error I’ve not encountered yet.

Answer to this is to create a Rewards Support Ticket so someone from Brave can investigate for you. They ask for the support ticket so they can get some personal information needed to look, such as your wallet payment ID and email, which shouldn’t be shared openly.

3

First: thank you for your quick response.

I will take your advice and issue a request.

But to answer the first question: as I am in France, of course the message is in French :

"Erreur : le profil Récompenses Brave est signalé
Malheureusement, votre profil Récompenses Brave a été signalé et vous n’êtes pas en mesure de procéder à une vérification avec un tuteur pour le moment. Ce signalement peut parfois être dû à une activité Publicités Brave contraire aux règles, bien qu’il puisse également s’agir d’un faux positif.

Veuillez noter que pendant que votre profil Récompenses Brave est signalé, vous ne pouvez pas procéder à une vérification.

Aucune action n’est requise de votre part. Votre profil Récompenses Brave sera automatiquement réévalué régulièrement pour déterminer quand (ou si) le signalement pourra être retiré. Veuillez réessayer de temps en temps pour voir si le signalement a été retiré."

When I pass it on Google trad, the translation is the following “Error: Brave Rewards profile is reported”. But maybe it’s a bad translation.

Anyway, thank you again for your help.

Have a good day.

4

@Franck Ah, ok. Yep, might just be something screwy in how it got translated to French on Brave’s side or something. But the part right after that, saying you’ve been flagged, is the key aspect. So it is saying that you’re flagged. Essentially system saw something that it believes is a violation of Terms or an attempt at fraud.

There are a lot of little things that can contribute to it, even sometimes even things that are normal and innocent, such as using VPN. (if you want far greater detail on VPN explanation, check out answer I just gave someone on the topic here)

In any case, flagged accounts are supposed to go through automatic review but hasn’t appeared to do so in a long time. So that support ticket link I provided is the best way to get Brave to look into it and make a decision. They’ll either reply to advise they have removed the flag (reinstated your account) or that they won’t reinstate your account (your Rewards profile is permanently suspended/banned).

5

If your Rewards profile was flagged, support team can take a look and help you here:

Please fill out this form, as it will give the support team the information they need to look at the flag on your Rewards profile.

6

Have you try this procedure?
It’s worked perfectly for me.

Start the withdrawal process:

  1. When asked, tap “Verify my Identity”
  2. Go through the process and take a selfie where your face is clearly visible and within the frame
  3. When you have the confirmation that it was successfully submitted, press “Continue”
  4. Now Exit the withdraw process (Press the back arrow on the top left)

You should now be able to have your account verified with Brave.

7

I had already tried this procedure. Without success !
Finally, I contacted Uphold who simply unblocked the situation. The problem therefore came from their side.
Anyway, many thanks for your help.
It’s cool to have such a responsive community!