Brave Desktop for Mac Crashing (MacOS - 10.15.3)

Browser(s) - both normal and beta Crashing (doesn’t open, just flashes in the dock for a couple of seconds and then disappears - Brave Crash gif)

Brave Version:
Brave Browser 79.1.2.43 and
Brave Browser Beta 79.1.3.107 beta

Mac OS Version:
macOS Catalina 10.15.3

Additional Information:
Mac OS Crash Report - Crash Report Pastebin

I also looked into community threads and tried using command line

  • Disabled Sync
    /Applications/Brave\ Browser.app/Contents/MacOS/Brave\ Browser --disable-brave-sync
    chrome_crashpad_handler: --database is required
    Try ‘chrome_crashpad_handler --help’ for more information.
    [0207/165119.749225:ERROR:file_io.cc(89)] ReadExactly: expected 8, observed 0
    [0207/165119.751548:ERROR:crash_report_database_mac.mm(96)] mkdir : No such file or directory (2)
    [37459:35843:0207/165120.292451:ERROR:cache_util.cc(141)] Unable to move cache folder /Users//Library/Application Support/BraveSoftware/Brave-Browser/ShaderCache/GPUCache to /Users//Library/Application Support/BraveSoftware/Brave-Browser/ShaderCache/old_GPUCache_000
    [37459:35843:0207/165120.300883:ERROR:disk_cache.cc(178)] Unable to create cache
    [37459:35843:0207/165120.301129:ERROR:shader_disk_cache.cc(605)] Shader Cache Creation failed: -2
    [37459:775:0207/165120.985541:ERROR:process_singleton_posix.cc(280)] Failed to create /Users/_/Library/Application Support/BraveSoftware/Brave-Browser/SingletonLock: Permission denied (13)
    [37459:775:0207/165120.985787:ERROR:process_singleton_posix.cc(417)] Could not open singleton lock: Permission denied (13)
    [37459:775:0207/165120.986082:ERROR:chrome_browser_main.cc(1413)] Failed to create a ProcessSingleton for your profile directory. This means that running multiple instances would start multiple browser processes rather than opening a new window in the existing process. Aborting now to avoid profile corruption.

  • SU - disabled sync
    sudo /Applications/Brave\ Browser.app/Contents/MacOS/Brave\ Browser --disable-brave-sync
    Password:
    [37487:775:0207/165238.828719:ERROR:dock.mm(156)] dock_plist is not an NSDictionary
    [0207/165241.549741:WARNING:process_memory_mac.cc(93)] mach_vm_read(0x7ffee3d3a000, 0x2000): (os/kern) invalid address (1)
    [0207/165241.857970:WARNING:system_snapshot_mac.cc(42)] sysctlbyname kern.nx: No such file or directory (2)
    [0207/165241.882166:WARNING:crash_report_exception_handler.cc(239)] UniversalExceptionRaise: (os/kern) failure (5)
    zsh: segmentation fault sudo /Applications/Brave\ Browser.app/Contents/MacOS/Brave\ Browser
    [37501:775:0207/165242.067728:ERROR:mach_port_rendezvous.cc(309)] bootstrap_look_up com.brave.Browser.MachPortRendezvousServer.1: Permission denied (1100)
    [37501:775:0207/165242.085595:ERROR:child_thread_impl.cc(221)] Mach rendezvous failed, terminating process (parent died?)

  • Without disabling sync
    /Applications/Brave\ Browser.app/Contents/MacOS/Brave\ Browser
    chrome_crashpad_handler: --database is required
    Try ‘chrome_crashpad_handler --help’ for more information.
    [0207/165801.950793:ERROR:file_io.cc(89)] ReadExactly: expected 8, observed 0
    [0207/165801.951778:ERROR:crash_report_database_mac.mm(96)] mkdir : No such file or directory (2)
    [37600:37635:0207/165802.094771:ERROR:cache_util.cc(141)] Unable to move cache folder /Users//Library/Application Support/BraveSoftware/Brave-Browser/ShaderCache/GPUCache to /Users//Library/Application Support/BraveSoftware/Brave-Browser/ShaderCache/old_GPUCache_000
    [37600:37635:0207/165802.094811:ERROR:disk_cache.cc(178)] Unable to create cache
    [37600:37635:0207/165802.094825:ERROR:shader_disk_cache.cc(605)] Shader Cache Creation failed: -2
    [37600:775:0207/165802.195548:ERROR:process_singleton_posix.cc(280)] Failed to create /Users/_/Library/Application Support/BraveSoftware/Brave-Browser/SingletonLock: Permission denied (13)
    [37600:775:0207/165802.195668:ERROR:process_singleton_posix.cc(417)] Could not open singleton lock: Permission denied (13)
    [37600:775:0207/165802.195968:ERROR:chrome_browser_main.cc(1413)] Failed to create a ProcessSingleton for your profile directory. This means that running multiple instances would start multiple browser processes rather than opening a new window in the existing process. Aborting now to avoid profile corruption.

  • SU - Without disabling sync
    sudo /Applications/Brave\ Browser.app/Contents/MacOS/Brave\ Browser
    [37558:775:0207/165642.543781:ERROR:dock.mm(156)] dock_plist is not an NSDictionary
    [37558:53251:0207/165644.203430:ERROR:rewards_service_impl.cc(203)] Failed to read file: /var/root/Library/Application Support/BraveSoftware/Brave-Browser/Default/ledger_state
    [37566:775:0207/165644.333063:ERROR:ledger_impl.cc(103)] Failed to initialize wallet

I was able to start up the browser using the last method (SU - Without disabling sync), but I guess that isn’t the intended behaviour.

4 Likes

Same problem here too with MacOS 10.15.3 and Brave Version 1.3.113 Chromium: 80.0.3987.87 (Official Build) (64-bit)

Only Sudo worked: Just started happening today.

Rebooting Mac did not help,

» sudo /Applications/Brave\ Browser.app/Contents/MacOS/Brave\ Browser

[1058:775:0207/135026.335690:ERROR:dock.mm(156)] dock_plist is not an NSDictionary
[1058:86531:0207/135026.979418:ERROR:rewards_service_impl.cc(206)] Failed to read file: /var/root/Library/Application Support/BraveSoftware/Brave-Browser/Default/ledger_state
[1063:775:0207/135027.021756:ERROR:ledger_impl.cc(102)] Failed to initialize wallet
[1058:775:0207/135033.131214:ERROR:CONSOLE(0)] “Unchecked runtime.lastError: Cannot access contents of url “chrome://settings/help”. Extension manifest must request permission to access this host.”, source: chrome-extension://mnojpmjdmbbfmejpflffifhffcmidifd/_generated_background_page.html (0)
[1058:775:0207/135033.315992:ERROR:CONSOLE(4)] “Polymer is already defined.”, source: chrome://settings/crisper.js (4)
[1062:11271:0207/135034.824850:ERROR:ssl_client_socket_impl.cc(941)] handshake failed; returned -1, SSL error code 1, net_error -207
[1058:775:0207/135126.414581:ERROR:gcm_channel_status_request.cc(145)] GCM channel request failed.
[1062:11271:0207/135126.573729:ERROR:ssl_client_socket_impl.cc(941)] handshake failed; returned -1, SSL error code 1, net_error -207
[1058:775:0207/135153.445996:ERROR:gcm_channel_status_request.cc(145)] GCM channel request failed.

1 Like

Try out the test build here –

Let me know if it’s working for you! Will help us push out a fix :slight_smile:

1 Like

I was having the same issue.

That test build 1.3.114 seems to work fine for me. :white_check_mark:

1 Like

Thanks a ton @krankyjoe!

If you could open brave://crashes and send a few reports our way, that’d be a big help (if you copy paste the crash IDs here that would be awesome as well).

1 Like

I uploaded 11 crash reports from throughout today.

Here are a couple id’s:

  • 0615fe10e9532a80
  • cb6b0562ac23d357
  • a08f58e494d3f99b
  • 103dbf91fe815a93

Tried with following builds, all have the same problem (only work with sudo)

  • Brave Browser 80.1.3.114 (Test build you linked)
  • Brave Browser Beta 80.1.4.81 beta
  • Brave Browser Dev 80.1.5.85 dev
  • Brave Browser Nightly 80.1.6.9 nightly

Brave is also crashing on my iMac after only 1 minute of opening. I just updated the Mac OS to the latest version, but Im not sure if that’s the problem. Im running Brave 1.3.114

Chrome browser runs fine

The 1.3.114 Test build worked for me. Thank you!!!

Hi here!

What will happen with my bookmarks if I install this version??

Thanks!

Yup, same sudden crash with no dialogue or crash report after updating to 10.15.3. Very annoying.

Downloading the beta version given here. Will report back.

That version fixed it for me.

1 Like

Everything should be there, profiles, bookmarks, extensions are all right where they should be for me.

1 Like

Thanks for the info :slightly_smiling_face:

I’ve just tried to install the version you said it’s ok, and is asking me should I Keep Both or Replace? (see screenshot)

Again, I’m asking this because I’m not sure what should I choose in order to NOT LOSE my existing bookmarks which I haven’t synced with any other device.

Thanks much in advance!

Replace. You’re replacing just the App, all your settings are stored in a completely different place.

1 Like

@brianoflondon It worked, thanks a bunch!

For anyone crashing even after the 1.3.114 hotfix, we’d greatly appreciate it if you can test the 1.3.115 build we just put out:

1 Like

It worked…!!
Thank You for your prompt replies.
Turns out I had an issue with permissions on my end.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.