1. It is important that you have the right expectations for free technical support for free open source software.
For an average business day you should expect about 24 hours before your first response. For the weekend (any post after 3PM PST Friday to 11AM PST Monday) expect about 48 hours before your first response.
We totally love you, but we also have loved ones, pets, and stuffed animals we like to spend time with when we’re not making free software.
2. Did you check out our Common Issues? https://community.brave.com/c/common-issues
Clicking on that Lion in the upper-right corner and fiddling with settings is going to solve like 99% of your problems.
Rather than posting “+1” or “Agreed”, use the Like button. Rather than taking an existing topic in a radically different direction, use Reply as a Linked Topic.
Smileys go a long way, but it’s better if you stick to the facts and say ‘please’ and ‘thank you’. Don’t swear in text, it’s a waste of everyone’s energy.
Any kind of harassment/impersonation/spam will not be tolerated. Once acknowledged. your account will be banned.
- A. Make a meaningful title. “Clicking on the Done button 3 times crashes Brave” is much better than “Brave suddenly crashed”.
- B. A screenshot or recording of the issue
C. A listing of:
- i. Your Operating System and version (Mac 10.11.x, Windows 7/8/10, Linux distribution, iOS 9/10, Android)
- ii. Your Brave Version. (Desktop users please copy info from about:brave using the clipboard if possible)
D. Detailed step-by-step instructions of how you came across the issue.
- i. I downloaded and installed Brave.
- ii. I created a bookmark and clicked the ‘Done’ button three times.
- iii. Brave suddenly quit and my bookmark was not created.
- E. Count to 20 and re-read your post. Could someone take offense at your post? Could you say something a bit more clearly?
We’re not trying to be rude, we just don’t want to waste energy when we could be releasing new features and bug fixes.