Brave crashes on startup on only one user

Description of the issue: Brave crashes immidiately on startup on only one user.
How can this issue be reproduced? Just start brave

Expected result: It works

Brave Version( check About Brave): Version 1.56.20 Chromium: 115.0.5790.171 (Official Build) (64-bit)

Additional Information:

I’m on windows 11. I have 4 users set up in my Brave account. I use this user the most. When I open brave on this user it just crashes immediately. I’m able to start up brave using other users no problem. Here are the crash reports:

Crash from Saturday, August 5, 2023 at 10:58:26 PM

Status: Not uploaded
Local Crash Context: 406dc780-10bf-4800-885a-b4a2abaf0fa4

Send now

Crash from Saturday, August 5, 2023 at 10:58:20 PM

Status: Not uploaded
Local Crash Context: 6123966a-189f-4a8d-b35a-42d40ce2865e

Send now

Crash from Saturday, August 5, 2023 at 10:53:44 PM

Status: Not uploaded
Local Crash Context: 5ff8d113-520c-4f9e-9291-8953f4523a37

Send now

Crash from Saturday, August 5, 2023 at 10:53:40 PM

Status: Not uploaded
Local Crash Context: 697980c6-52ae-4c7c-8c29-65f1a5950af6

Send now

Crash from Saturday, August 5, 2023 at 10:51:30 PM

Status: Not uploaded
Local Crash Context: 2714ce0f-a989-4bb3-9d93-4a5f0aec9ae2

Send now

Crash from Saturday, August 5, 2023 at 10:48:06 PM

Status: Not uploaded
Local Crash Context: 38c1be4d-6477-427f-9d06-3745711c33a7

Send now

Crash from Saturday, August 5, 2023 at 10:47:59 PM

Status: Not uploaded
Local Crash Context: 0954f843-c68b-44ff-94ee-becf33564894

Send now

Crash from Saturday, August 5, 2023 at 10:47:55 PM

Status: Not uploaded
Local Crash Context: e335d160-67e8-47fd-8768-6608454ea85b

If anything I’d like to know if there’s any way to save my open tabs and settings and just create a new profile

@Yil you need to get those crash reports submitted and then copy/paste the Uploaded Crash Report ID. Everything you shared is no help.

The first screenshot shows where you have Send Now button and they all say Not uploaded. This means you most likely have your settings to not automatically upload. You can toggle that at brave://settings/privacy if you’d like to get those sent to Brave automatically. The toggle is Automatically send diagnostic reports.

That said, what you should do in your situation is hit the Send Now on your reports and then you’ll need to close Brave for like 30 seconds. Then you can open again and go to brave://crashes where you’ll now see it show it’s uploaded and provides the Uploaded Crash Report ID.

@Yil That aside, can you confirm the below:

  • You’re saying no matter what, it crashes as soon as you switch to that profile? Or does it only happen if you start the browser while it’s in that profile?

  • Do you have any extensions on that profile that you aren’t using for others?

  • Any idea what you have set for your default New Tab Page on that profile compared to the others?

To clarify, I want to know if it’s crashing no matter which method you’re using to get into the profile or if it’s only happening when you’re opening from the desktop link, if only when switching using keyboard command, if happens when choose to switch profile on the top right, etc.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.