Brave crashed and does not start anymore - Windows 11 (reinstall does not help) - SOLUTION - adobe acrobat extension ruined launch

Greetings

I had this problem 12.10.2024 and I typed a massage here but before I clicked to register accident I reinstalled browser may be 10th or 20th attempt and It worked. So I did not finally registered it.

But 22.10.2024’s afternoon It happened again. 30.10.24 - no solution for this problem. I tried all possible options in other topics with theme “brave does not start windows 11”.

Actually Brave starts for a moment, impossible to do anything in brave://
Reinstalled Brave - doest not help
Installed Brave Beta - same. Nightly as well.
Deleted C:\Users\user\AppData\Local\BraveSoftware\Brave-Browser - not effective
During deletion of Brave Browser (whereever - through Control Panel or Revo Unistaller) Sometimes there is strange warning: “There is no app connected with this file to performe deletion. Install the app or make connection on App list page”. Sometimes It deletes it normally.

*Brave Version( check About Brave): Not possible to watch, but according path C:\Program Files (x86)\BraveSoftware\Update its 1.3.361.151

Additional Information:

Windows 11 Home 23H2
22631.4317
Windows Feature Experience Pack 1000.22700.1041.0

Chrome, Firefox, Opera, Edge work fine

Windows 11 Error Logs: How to Quickly Check the Crash Log

To begin, there, scroll down to “How do I view error logs in Windows 11?”

There are no logs in moment of failed browser launch.
But some logs after install process are pretty same:

Application
Source: brave
Date: 30.10.2024 16:45:01


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="brave" />
    <EventID Qualifiers="0">0</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-10-30T13:45:01.1400604Z" />
    <EventRecordID>5554</EventRecordID>
    <Correlation />
    <Execution ProcessID="24080" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>WIN-U0CM2LS7ROG</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Service stopped</Data>
  </EventData>
</Event>

function Toggle(node) { if (!window.fullyLoaded) return; var divNode = node.nextElementSibling; // nextElementSibling may unexpectedly return null if (!divNode) divNode = node.nextSibling; if (!divNode || divNode.nodeType != 1) return; // Expand the branch? if (divNode.style.display == 'none') { // Change the sign to "-". var bNode = node.getElementsByTagName("b")[0]; bNode.innerText = "-"; // show the branch divNode.style.display = ''; } else // Collapse the branch { // Change the sign to "+". var bNode = node.getElementsByTagName("b")[0]; bNode.innerText = "+"; // hide the branch divNode.style.display = 'none'; } } // Toggle "System" element by default so that its default status is to hide its children function ToggleSystemElement() { var body = document.getElementById("body"); var anchor = body.getElementsByTagName("table")[0]; Toggle(anchor); } // If binary data is present in event XML, show it in friendly form. function ProcessBinaryData(binaryString, binaryDataCaption, wordsFormatString, bytesFormatString, normalFont, fixedWidthFont) { var bodyNode = document.getElementById("body"); // Add a <hr> at the end of the HTML body. bodyNode.appendChild(document.createElement("hr")); // This paragraph (p element) is the "Binary data:" literal string. var p = document.createElement("p"); p.style.fontFamily = normalFont; var b = document.createElement("b"); b.appendChild(document.createTextNode(binaryDataCaption)); p.appendChild(b); p.appendChild(document.createElement("br")); bodyNode.appendChild(p); // // Show binary data in Words format. // p = document.createElement("p"); p.style.fontFamily = normalFont; p.appendChild(document.createTextNode(wordsFormatString)); bodyNode.appendChild(p); // Must use fixed-width font for binary data. p = document.createElement("p"); p.style.fontFamily = fixedWidthFont; var i = 0; var j = 0; var s, tempS; var translatedString; var charCode; var byte1, byte2; // Each character in binaryString is a hex (16-based) representation of // 4 binary bits. So it takes 2 characters in binaryString to form a // complete byte; 4 characters for a word. while (i < binaryString.length) { s = (i / 2).toString(16); // To hex representation. while (s.length < 4) { s = "0" + s; } s += ": "; // DWords representation is simply a rearrangement of the original binaryString // For example, from: // // 0000000002005600000000000f000540 // // (which is 00 00 00 00 02 00 56 00 00 00 00 00 0f 00 05 40). // // to: // // 0000: 00000000 00560002 00000000 4005000f // 8 words per line, 4 DWords per line. for (j = 0; j < 4; j++) { s += binaryString.substring(i + 6, i + 8); s += binaryString.substring(i + 4, i + 6); s += binaryString.substring(i + 2, i + 4); s += binaryString.substring(i, i + 2) + " "; i += 8; } p.appendChild(document.createTextNode(s)); p.appendChild(document.createElement("br")); } bodyNode.appendChild(p); // // Show binary data in bytes format. // p = document.createElement("p"); p.style.fontFamily = normalFont; p.appendChild(document.createTextNode(bytesFormatString)); bodyNode.appendChild(p); // Must use fixed-width font for binary data. p = document.createElement("p"); p.style.fontFamily = fixedWidthFont; i = 0; j = 0; // Each character in binaryString is a hex (16-based) representation of // 4 binary bits. So it takes 2 characters in binaryString to form a // complete byte. while (i < binaryString.length) { translatedString = ""; // 2 characters in binaryString to form a byte s = (i / 2).toString(16); // to hex representation. // Prefix with '0' until its length is 4. while (s.length < 4) { s = "0" + s; } s += ": "; // Show 8 bytes per line for (j = 0; j < 8; j++) { tempS = binaryString.substring(i, i + 2); // 2 for 1 byte i += 2; s += tempS + " "; // Treat tempS as hex integer charCode = parseInt(tempS, 16); if (charCode < 32) { translatedString += "."; } else { translatedString += String.fromCharCode(charCode); } } while (s.length < 32) { s += " "; } s += translatedString; p.appendChild(document.createTextNode(s)); p.appendChild(document.createElement("br")); } bodyNode.appendChild(p); }

Notice the link:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

That link no longer works, but I used Brave Search for:

event viewer "win/2004/08/events"

Found online:

Scroll down to the “Accepted Answer”

Limitless Technology
44,371Reputation points
Jun 6, 2023, 8:02 AM
Hello there,

This event is logged when Windows logon process has unexpectedly terminated

During Windows logon, the operating system opens the subscriber notification database and starts the user-level processes so that user accounts can log on to the system. If there are inadequate system resources for Windows logon to do this, the system may start with limited functionality.

To identify the applications or services that are using too many system resources, you can generate a System Diagnostics report by using the Reliability and Performance Monitor.

Hope this resolves your Query !!

–If the reply is helpful, please Upvote and Accept it as an answer–


So, sounds like, “applications or services that are using too many system resources”

Thanks
Seems like its not a hardware problem. 32 GB Ram and powerfull CPU

And I dont see loading and temperature spikes in task manager

I also tried to launch it in windows after start (no launched other apps) with turned off windows defender - same status

Notes that I took, 2 years ago:

Written for Brave Browser for Windows, stable releases (brave.exe).

Given: Brave Browser is not running.

On your Windows OS machine, back up the BraveSoftware folder:

C:\Users\your_username\AppData\Local\BraveSoftware\

Go to the “Default” folder:

C:\Users\your_username\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default\

Find within the “Default” folder, the “Cache” folder and drag the “Cache” folder to the Trash.

Find within the “Default” folder, the “Cookies” file and consider that you might need to drag the “Cookies” file to the Trash.

Next, the “File System” folder - can grow to be LARGE and require attention:

%LOCALAPPDATA%\BraveSoftware\Brave-Browser\User Data\Default\File System\

Ref.:

Folder ...appdata\local\BraveSoftware\...\File System\ is too big (12Gb!) - #3 by grandemonio

You may find some items to remove from the “File System” folder, too.

Consider a command line startup:

Brave Crashes every time I open it - #14 by 289wk

Thanks for options

  • Cookies folder does not exist
  • File System folder does not exist

BUT! I found your comment
Typed into CMD
изображение

And suddenly private window opened. I saw warning “Error, new extention has been added Adobe Acrobat”. I deleted it and tried to open regular window. And It opened.
Iam monitoring situiation

1 Like

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