I feel your pain! I reported a annoying bug about passwords not being saved and created 2 threads. The first one got an answer after 2 a long time but was abandoned when all the suggestions did not help. I tried a second thread asking for help and it was not even responded to.
https://community.brave.com/t/save-password-not-prompted-second-attempt/67856/4
So yes i agree that the help and support is very very bad here.
@Asad maybe if you have time you could help me with the above problem (perhaps reopen the thread?). I really like Brave and hope to get that bug fixed.