Description of the issue:
Double left-click Brave shortcut on desktop. A blank window opens in about 2 seconds with Brave icon in upper left corner. The rest of the window is blank. After another 5 seconds or so, the screen remains largely blank but another Brave icon is added to the lower left corner, along with a “You” icon in the middle of the window, and 2 action buttons at the bottom right corner of the window: one says “Browse as Guest”, the other says “Add Person”. Window contents do that change after that.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
I restarted the computer, Again, double left-click the Brave short cut. Takes about 35 seconds to the first phase of the blank window, and another 20-35 seconds to the second phase of the blank window, and then the window does not change after that. Multiple attempts to close the window, and double left-click the Brave shortcut results in the same result except that the process is much faster - 2 seconds to the first blank window, and then another 5 seconds to the second phase of the blank window.
Actual Result (gifs and screenshots are welcome!):
Reproduces how often:
Every time, cannot get to a usable Brave browser window
Operating System and Brave Version(See the
About Brave page in the main menu):
Windows 10, Brave browser downloaded 5/9/2019 - I don’t know the version since I can’t open Brave
Issue seemed to start 7/13/2019 at computer startup - I think there was a forced Windows update that happened the previous night