Brave Browser integration with uphold on mobile phone

Zeruiu · April 1, 2022, 5:10pm

Hello.

In the Brave Browser the verified uphold Wallet/account is disconnected and when i try to re-connect and re-authorize the integration between Brave and Uphold it says(after the code to enter in uphold): something went wrong, please try again.

Herrvader · April 1, 2022, 5:14pm

Have you recently reset your phone?

Zeruiu · April 1, 2022, 5:15pm

No, I have 2 phones with Brave Brawser and Uphold app and this is the first time i have that kind of problem.

Herrvader · April 1, 2022, 5:19pm

Ok. I recently had the same issue where my android phone was disconnected. It took me several tries and a few hours to reconnect to uphold. Wait a couple hours and try again. If it persists, come back and let us know.

Zeruiu · April 1, 2022, 5:21pm

…than i proceed with the login…

at this point i try to reauthorize but nothing. It’s 3 weeks i have this problem.

Zeruiu · April 1, 2022, 5:23pm

In the pc i have no problems, only on the 2 phones.

Herrvader · April 1, 2022, 5:26pm

Try turning off brave shields and any vpn if you have one and try again. If you are getting any sign in verification from uphold, make sure you are clicking the link in the email on the device you are trying to authorize.

Zeruiu · April 1, 2022, 5:54pm

Nothing. I also spoke with the uphold support team about the problem, they re-direct me here.

Sorry for my bad English.

Herrvader · April 1, 2022, 8:57pm

Go here~ brave://rewards-internals
Navigate to “Event Logs”
Scroll through and see if anything says “Device Limit Reached”.

Zeruiu · April 1, 2022, 9:42pm

I don’t find “device limit reached”.

Herrvader · April 1, 2022, 10:09pm

What country are you in?

Herrvader · April 1, 2022, 10:14pm

If you are using android, does it pass the safetynet check?

Zeruiu · April 1, 2022, 10:24pm

I am resident in Italy but i am Portughese.

cmam · April 2, 2022, 3:09am

Hey @Zeruiu

You must to uninstall Uphold app

And try to reconect again.

At this point Brave Broser open the Upbold web page and you log-in.

Zeruiu · April 2, 2022, 9:00am

Hi cmam. I tried but the problem persists. Tnx

Zeruiu · April 2, 2022, 9:01am

I tried SafetyNet test and Checker but the problem is still there.

Herrvader · April 2, 2022, 11:41am

Ok. Time to bring in the big guns. @Mattches @steeven
Maybe they can help.

Zeruiu · April 2, 2022, 12:53pm

hahaha, ok, i’m gonna take a look. Thank you.

Mattches · April 4, 2022, 4:58pm

@Zeruiu,
I think the issue has to do with the Uphold app.

Please follow these instructions exactly:

Uninstall the Uphold app from your phone
Open Brave and visit Uphold.com
Login to your Uphold account
Open the Shields panel after logging in (lion icon in the address bar) and change the cookies setting to All cookies allowed
Now tap the BAT icon and then Verify wallet
Reauthorize your account using the browser

Zeruiu · April 5, 2022, 12:05am

I solve the problem with the point 1,2,3,5,6. The point 4 it’s not necessary. Thanks and sorry for my bad English.