Brave BAT went missing after Syncing wallet with Uphold

Hi, there are two known issues being worked on simultaneously.

The other issue has a thread you can follow for any progress updates:

Many seem to be suffering from one or both of these issues, so I think Support is working hard to get it running smoothly again.

You could try the original fix posted about in that last link. It has helped some…
Make sure you have the latest browser update, v1.23.71, then disconnect and reconnect your Uphold wallet. If it works you should see a deposit into your Uphold.

Perhaps @Mattches could help you with the corrupted file issue you speak of, @bakedmuffinman.

The issue is not missing funds in uphold. the issue is the missing funds in the brave rewards wallet.
Which happened after linking to uphold.
I have already tried updating. and then recovering the wallet with seed phrase.
Thats how I get those logs.

The first link you posted looks to be a separate issue.

The fix you are showing is a previous browser version then the one I was using when this happened its in the original post.

There are other users posting in your topic, @bakedmuffinman, as well. I’m just covering all possible bases.

Good luck with your issue. :crossed_fingers:

You have got to stop posting on every single thread you see. Nine times out of ten you have nothing to add, and the only thing you do is confuse matters further. Maybe the community ninja status has gone to your head, but it is time you concentrate on the quality of our answers, not the quantity.

1 Like

i have that exact same thing. 180 bat still stuck somewhere but no help

@klompje,
To be honest, @saereV is asking the questions and sharing links/noticed that official support team members are absolutely exhausted from asking/having to repeat and it’s highly appreciated. The truth is that 90% of issues that users are facing involving BAT/Ads/payment are either:

  • Due to a known issue that’s being worked on but not yet resolved – like BAT not porting issue.
  • User error/misunderstanding of a particular system and/or expectation
  • An issue with setup (typically with Ads “not showing” issues) – users believing they have everything configured correctly, but then forgetting to set their Windows Focus Assist settings correctly (for example).

Ensuring that user’s have read all relevant threads/troubleshooting guides and asking users to confirm additional relevant information is extremely useful and alleviates at least a bit of the current work load for official support team members. We truly appreciate it, and we would appreciate it if you treat our Ninjas – users who take time out of their day to help you just to be nice – with patience and respect.


@seannav,

I see that you have posted exactly one time here about not receiving your iOS transfer. While I do apologize for the lack of response, this falls into “known issue” category I mentioned in this reply above; the post/notice linked below was pinned (appears at the top of the site/categories for everyone) for 3 weeks, has also been linked to in several threads with users asking similar questions, and is the first result that appears when you search “iOS transfer” on this site:

Please read through the above post throughly and follow the instructions provided and we’d be happy to take a look at your case.

2 Likes

the first link he posted was for a “fix” which was to update to a previous Ver of brave. I am already on the newest version and have already tried a wallet recovery. and this information is in my post. so this doesnt make anysense. to revert to older version of brave?

The 2nd link he posted was for a brave wallet too uphold issue.

My issue is with brave wallet alone missing funds. not anything to do with uphold balance. so I am missing how either of those links would benefit me ??

@bakedmuffinman,
I wasn’t responding to you – only to those I tagged.
Since I’m here, please start a DM with me (@Mattches) and @steeven and send us your wallet payment ID found on your brave://rewards-internals page so we can take a closer look.

Thanks.

good luck. this has taken over a year so far and many users, myself included, are just staring at BAT balances that we can’t access rofl

Still waiting on help for this issue.

issue still persists. Brave has only asked me to send them my information.

same issue here after verifying my account with uphold. incredibly frustrating.

I tried posting about this, nobody has reached out to me. Someone from Brave please reach out to me. I want to be able to access my 45.25 BAT that I have saved up from viewing many ads. I did my legacy transfer from iOS to the computer. That worked. Then I verified the wallet and it’s all gone. It’s not in my BAT card or anywhere on uphold. I would appreciate some help on this.

@WKC

Im not from brave. but try going to brave://rewards-internals and then click on log. and see if you have a line like this

04/10/2021, 06:54:26 PM promotion_corrupted_migrated2 1

hopefully you kept your recovery seed phrase ? if so have you tried recovering ? if youve tried those and are still missing your BAT from your “brave” wallet. and not your “uphold wallet” then you may have the same issue I have.

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To put the onus on the user is disingenuous, at best. I’ve been a Brave/BAT holder since 10/2017. Only once have I been able to withdraw any BAT.

There should not be any issues whatsoever since Brave’s whole BAT rewards should be baked into a smart contract, especially since it’s built on Ethereum. I’ve had over 200 BAT disappear from one of my BAT wallets with no help. Nothing is transferring to Uphold since Feb this year on any of my devices.

I’ve since given up and am recommending to any business associates and friends/family to stay away from this scam.

10h

Hi guys, i have a serious problem.
I am.seeing my purchase in etherscan but not in Brave wallet. Even the ethereum is 0.00 and i had two more cryptos too which does not show me. The account is not the same at all and i try to log from.different pc, i do make new profile.but still nothing. Is there someone who can help me.thank yoy

My Bats never sync with Uphold!


brave_rewards_log.txt (22.6 KB)

I also have the same problem of 14.25 BAT missing in my brave rewards wallet after syncing or connecting a verified Uphold wallet in mobile browser. I am using the latest version, contacted Brave support but haven’t gotten any response. I tried reconnecting my Uphold wallet but the problem still persists.

In the event logs at brave://rewards-internals, it says:
06/09/2021, 06:29:40 PM promotion_claimed 14.250000

Upon checking the logs, It has errors:
[Jun 09, 2021, 6:30:32.8PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 09, 2021, 6:30:32.9PM:ERROR:wallet.cc(162)] Claiming tokens failed

And these errors keep on showing every time I open Brave browser.

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