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Description of the issue: AI search results giving false information. States we are a 1 star company. Absolutely false. that is misleading and most definitely is affecting our business!!!
Brave Version (check About Brave
): https://brave.com/latest/
Operating System: MAC
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All LLMs are subject to hallucinations. Leo AI — just like all AI/LLMs at this time is not infallible and it is the responsibility of the user to cross check what answers any AI provides.
Can you please tell me in what context Leo is stating that you’re company is 1 star? Are you asking it about your company directly? Is it coming up in AI search results? Any details you can provide would be helpful.
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Every so often I have a customer tell me they found another phone number tied to our business online. I searched Barrington Plumbing & Heating to pull up anything reflecting our business. That is when I saw the AI generated company info with 1 star and panicked. We are in an affluent town and have to work so hard for the business we do have. We have 4.9 stars on google which we pride ourselves on. While I understand its the user that needs to look further, you and both know that doesn’t happen. People have the attention span of ants and in 2-3 seconds they see that one star and off they go to find someone else. I’d like to share a screenshot If I can find a way to show it.
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@Virgochic74 what’s interesting is the information that shows up for me is as below, which has no rating on the stars:
However, I also found interesting that if I go to Google and search, I see this:
So that company name does indeed have a 1 star rating on Yelp, which is https://www.yelp.com/biz/barrington-plumbing-and-heating-barrington
Oh, just realized I typed in Plumbing and Heating
but you were listing Heating and Plumbing
. Otherwise is similar/identical, but might be where the disconnect is. Flipping the terms around I get the same result. Though it’s also important to realize that the AI answer is doing the inverse as well where the results are for the Plumbing & Heating
. The review it’s showing seems to indeed be coming from the Yelp review.
Guess big question is are there two different companies with same name and near each other or are both of them your company? At least wanted to help pinpoint the origin of the dilemma here.
Both results, same company information. That is information directly from our website. The yelp review is Barrington Plumbing and Heating in Barrington Illinois. We are in RI, that business isnt tied to us in any way.
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Ah, yep. I should have looked closer. In any case, it seems like that’s where it’s pulling. I just tested in case narrowing down the state or something would yield different results, but doesn’t seem to be the case. I’m sure @Mattches will be able to relay everything to Search team and see if they can make adjustments.
Yeah I’ve already reached out to them about this — forgot to reply here after but yes they’re taking a look presently.
2 Likes
AI means it is fantastic at mimicking human responses.
If you want correct information, it’s the wrong tool.