Brave 0.22.714 beachballs on launch on Mac OS 10.13.4. Had to Force Quit


#1

OS version: Mac OS 10.3.4

Hi, I updated via the in-browser mechanism to 0.22.714 and when it restarted it beachballed and I had to Force Quite the application from the dock

I then deleted Brave from /Applications and downloaded the complete browser from brave.com, installed and launched.

Same beachball behaviour and I had to Force Quit

I had no issues with previous versions

Any recommendations ? Is there something which can start Brave in ‘safe mode’ or something like that. Should I delete some other folders ?


#2

Hi @yusufg

It sounds like something in your profile is causing an issue but I’m not sure what.

Could you try this for me:
Close Brave.
Navigate to ~/Library/Application Support
Rename your brave folder to be something else like brave-beachball
Launch Brave again.

This will launch Brave with a completely clean profile (no history, bookmarks, passwords, etc). Just want to check if my guess about your profile is correct.

Thanks,
Lauren


Update problem 0.22.714 (6.0.9) 18. Mai 18 // Mac OS X 10.11.6
#3

Having same issue on MacOS 10.12.6

I’ll try your solution and see if that works.


#4

Ok, that worked, my Brave now comes up and does not beachball.

How do I get my bookmarks and saved login/passwords back?


#5

To answer my own question. I did a diff -r on the two directories and based on that I figured out the following couple of files:

  1. To get bookmarks back I copied session-store-1 from the old brave to the new.

  2. To get login/password info back I copied ‘Login Data’ from the old to new.

Now everything seems to be working.


#6

Hi @lornewilson

Great work on putting that together. I was wondering if you could tell me a bit about your browsing habits so I can try to reproduce your issue:

  • did you have many tabs/windows open?
  • did you have any extensions enabled (Honey, Bitwarden, etc)
  • did you have any plugins enabled (Flash, Widevine)
  • did you have a lot of bookmarks?
  • anything else you think could be helpful?

Thanks,
Lauren


#7

Hi @LaurenWags, What I ended up doing was to delete 0.22.714 from /Applications. Install 0.22.669 and do another update to 0.22.714 from there and surprisingly everything works well now


#8

Hi @yusufg

Thanks for reporting back! Just to confirm, you didn’t remove anything from ~/Library/Application Support - you only did a re-install of 0.22.669 and updated to 0.22.714?

Thanks,
Lauren


#9

@LaurenWags. That is correct


#10

Thanks @yusufg! I’d still like to look into this issue, if you have any information you think might be helpful for me to replicate such as:

  • did you have many tabs/windows open?
  • did you have any extensions enabled (Honey, Bitwarden, etc)
  • did you have any plugins enabled (Flash, Widevine)
  • did you have a lot of bookmarks?
  • anything else you think could be helpful?

Best,
Lauren


#11

@LaurenWags,

I use brave primarily for banking. I normally only have one or two tabs open at a time. I do not have any plugins or extensions enabled. I do have a fair number of bookmarks, perhaps 150. Most were copied over from FireFox when I moved to Brave and haven’t been used. However, the banking ones get used all the time. For that it is about 15 bookmarks.

I can’t think of anything else, other than perhaps a log file. I have the original brave folder out of ~Library/Application Support. I could send you a log file from there perhaps. Or turn on a higher level of debug and put that folder back and try it again and get a log file?

I’d be glad to help, I love the browser.

lorne


#12

Hi @lornewilson

Is there a file in the crashpad folder (located within your previous brave folder) from around the time that you tried to launch and had issues?

Thanks,
Lauren


#13

Yes, I have a crashpad folder. It does not appear to have anything in it. But I’d be glad to send it to you, or put it somewhere you can get to it.

lorne


#14

Had the same problem on Windows 10. I guess I’ll download the old version and install to see what happens.