BATs over 2.053 disappeared in the last November credit cycle to Uphold

Briefly describe your issue:
BATs over 2.053 disappeared in the last November credit cycle to Uphold. Only partial BATs have been credited.

What Operating System and Brave version are you using (Menu --> About Brave)?
OS : Windows 11 ;
Brave version : [Version 1.31.91 Chromium: 95.0.4638.69 (Official Build) (64-bit)]

Is your browser wallet currently verified? (yes/no)
YES

What date did you verify your wallet? July 2021

Have you been able to successfully receive payments in the past?
YES

Are you using a VPN? (yes/no)
NO

Are you in a supported region (see here for list of supported regions)?
YES

Does your device pass the SafteyNet check (Android only)?
NA (Not applicable) … Issue faced on Desktop browser

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
YES

2 Likes

Got the same issue, my bats disappear. And im not getting Ads anymore.

1 Like

I verified my uphold wallet and imediatly lost over 26 BAT. I have not seen an ad in over a month on mobile. My computer seems to be working fine. I had 3.5 BAT on my computer which transfered into my uphold account without issue. And while I had not seen any ads for about a month before that, I am now seeing ads on my computer. This is not the first time I’ve lost over 20 BAT. Almost a year ago I reinstalled brave and used my seed phrase to restore my wallet, but when it restored it had 0 BAT. Why is there no way to contact customer support when Brave fux up and loses over $40 worth of my BAT?

1 Like