Bats all disappeared

Briefly describe your issue:
I recently started getting a message in brave rewards that my browser was no longer supported because I was on windows 7 and that i would not get any more ads.
I decided to verify with uphold, but when I did all of my bats went to 0. Where did they go?

Version 1.47.186 Chromium: 109.0.5414.119 (Official Build) (64-bit)

My wallet is verified on 1-3-2023

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you eligible for Brave Rewards (see here for list of supported regions)? Yes

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)? Yes

Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner? Yes

It can take upto 24 hours for the BATs to be transferred to Uphold sometimes.
If they don’t show up, you may raise a ticket at

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