BAT zeroed when linked with gemini

Brave Rewards Rewards Support
#1

Briefly describe your issue:
My BAT went missing after I linked my gemini account
What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 pro

Versão 1.33.106 Chromium: 96.0.4664.110 (Versão oficial) 64 bits

Is your browser wallet currently verified? (yes/no)
yes
What date did you verify your wallet?
december 28
Have you been able to successfully receive payments in the past?
no
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
yes, Brazil
Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

1 Like
#2

[28 de dez. de 2022 12:44:32,5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[28 de dez. de 2022 12:44:32,5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[28 de dez. de 2022 12:47:34,5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[28 de dez. de 2022 12:47:34,5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[28 de dez. de 2022 12:52:07,3 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[28 de dez. de 2022 12:52:07,3 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[28 de dez. de 2022 2:36:13,1 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[28 de dez. de 2022 2:36:13,1 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

[28 de dez. de 2022 8:57:59,7 PM:ERROR:gemini.cc(134)] Couldn’t get balance
[28 de dez. de 2022 8:57:59,7 PM:ERROR:wallet_balance.cc(225)] Can’t get gemini balance
[29 de dez. de 2022 2:58:44,7 PM:ERROR:publisher.cc(774)] Publisher info not found
[29 de dez. de 2022 4:36:43,4 PM:ERROR:publisher.cc(774)] Publisher info not found

[30 de dez. de 2022 2:48:13,6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[30 de dez. de 2022 2:48:13,6 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[30 de dez. de 2022 2:51:27,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[30 de dez. de 2022 2:51:27,4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[30 de dez. de 2022 2:54:40,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[30 de dez. de 2022 2:54:40,4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[30 de dez. de 2022 3:05:02,9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[30 de dez. de 2022 3:05:02,9 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[30 de dez. de 2022 3:07:09,9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[30 de dez. de 2022 3:07:09,9 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

[31 de dez. de 2022 3:13:09,3 PM:ERROR:publisher.cc(774)] Publisher info not found
[31 de dez. de 2022 3:13:09,3 PM:ERROR:publisher.cc(774)] Publisher info not found
[31 de dez. de 2022 3:16:24,5 PM:ERROR:publisher.cc(774)] Publisher info not found
[31 de dez. de 2022 5:53:03,4 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: -1
[01 de jan. de 2022 10:55:09,1 PM:ERROR:publisher.cc(774)] Publisher info not found
[02 de jan. de 2022 2:24:03,3 AM:ERROR:publisher.cc(774)] Publisher info not found
[02 de jan. de 2022 2:09:46,6 PM:ERROR:publisher.cc(774)] Publisher info not found
[02 de jan. de 2022 2:09:46,6 PM:ERROR:publisher.cc(774)] Publisher info not found
[02 de jan. de 2022 2:43:47,2 PM:ERROR:publisher.cc(774)] Publisher info not found

[03 de jan. de 2022 2:49:01,7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 2:49:01,7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[03 de jan. de 2022 2:49:01,8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 2:49:01,8 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[03 de jan. de 2022 2:49:36,7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 2:49:36,7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

[03 de jan. de 2022 5:41:27,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 5:41:27,4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[03 de jan. de 2022 5:41:27,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 5:41:27,4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[03 de jan. de 2022 5:41:31,5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 5:41:31,5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[03 de jan. de 2022 5:43:40,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 5:43:40,4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[03 de jan. de 2022 5:44:17,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[03 de jan. de 2022 5:44:17,4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

@steeven can you help with this ?

#3

I also lost 15.25 BAT when linked to uphold.

1 Like
#4

I have experienced the same issue twice. After using Brave for an extended period the something what 65 dollars worth of BAT have disappeared after connecting to Uphold wallet. They are also not displayed there. I experienced the same thing on my personal device, what to do? Ive went through the questions above and can answer them all the same way, except that I am in Switzerland. It kinda pi**es me off since Ive been an early supporter and have been using the browser and recommending it for over three years now and yet there is no support to turn to? Who can help?

1 Like
#5

image
image1215×294 3.26 KB

december BATs went in gemini.

1 Like
#6

Wow, I am jealous. My BAT balance disappeared when linking Gemini and it still hasn’t caught up. This was months ago.

1 Like
#7

@steeven Can u please reply?