BAT wallet unable to retrieve the balance

#1

For last one week, when I click on rewards settings, I am getting an error " Uh oh! The Brave Rewards server is not responding. We will fix this as soon as possible." I am on MAC and version is Version 0.69.132 Chromium: 77.0.3865.90 (Official Build) (64-bit). I tried uninstalling and installing again, but no luck. Can someone help me in troubleshooting this issue? It has been annoying for last few days.

#2

Hi @murthydevarakonda,

Thanks for writing in. Sorry for the annoyance. What’s the email inked to your account? Please DM and we’ll try and get to the bottom of this.

#3

Hi Steeven, my email address is murthy_d@hotmail.com. I do not know how to direct message you on this forum. Sorry.

Thank you.
Murthy

#4

@murthydevarakonda,
Can you go to Menu --> About Brave and ensure that you’re using the most up to date version of the app? It would be v 0.69.135 at the time of writing this.

#5

Hi @mattches, I have the latest version. Please find the version information below.

Brave is up to date

Version 0.69.135 Chromium: 77.0.3865.120 (Official Build) (64-bit)

#6

@murthydevarakonda,
And you’re still seeing this same message displayed when you click Rewards Settings in the panel?
Are you able to access the Rewards page by navigating to Settings --> Brave Rewards?

#7

@mattches, I am still having the issue. Please see the screenshot attached to this post.

Brave-Rewards
Brave-Rewards.jpg1220×1597 176 KB

#8

@steeven @Mattches any update on this issue?

#9

@steeven @Mattches any update on this issue?

#10

Hi @murthydevarakonda - thank you for your patience here. Looking into this with the team right now.

#11

@murthydevarakonda,
Would you kindly visit brave://rewards-internals and send me a screenshot of this screen (privately via DM)?

#12

@Mattches I sent the information requested in a DM. Thanks for looking into the issue.

#13

@Mattches and @steeven, any update on this issue?

#14

@murthydevarakonda,
It appears that you may have a corrupted wallet. At this time, the solution would be to create a new browsing profile and (subsequently) a new wallet.

#15

@mattches, i did not need to create a new wallet. I downloaded nightly build and recovered my wallet in there.