BAT tokens not appearing in Uphold after payment date

Hi,

I started using Brave sometime in September and when 10/8 rolled around, my Rewards balance (when clicking the logo in address bar) reset to 0.00. However my uphold balance remains 0.00. Should I wait until 11/8 to see if anything happens, or am I missing something as to where my rewards went? (I’m KYC verified already)

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Can you please create a more elaborate post describing your issue as more information you provide the better the support you can recieve

Thanks

What additional information would you like?

What do you mean by 10/8 rolled around what was your wallet balance and how did you recieve it i.e from ugp grants or from brave adds
Are you talking about brave rewards i.e as you mentioned the logo i.e the the red triangle or brave publisher rewards from tipping and referals
Payouts happen at 8th and 9th of every month in case of publisher account
Check your rewards page there should be more information
You can also upload a few screenshots too

Every month 7th bats are autocontributed to the websites you visit most so turning off autocontribute may help

Welcome to the community

Blockquote What do you mean by 10/8 rolled around

The 8th of every month is what’s advertised as the date of payment, so 10/8 arrived, my Pending became zero and the money went no where

what was your wallet balance and how did you recieve it i.e from ugp grants or from brave adds

My wallet on Uphold is 0, these earnings are from Ads but listed when “Grants” expander button is clicked (although based on my research earnings from ads are withdrawable to fiat starting this month)

Are you talking about brave rewards i.e as you mentioned the logo i.e the the red triangle or brave publisher rewards from tipping and referals

I click the red triangle to view my earnings from ads but I had to sign up as a Publisher to enable this (I don’t receive rewards from tipping)

Every month 7th bats are autocontributed to the websites you visit most so turning off autocontribute may help

I turned autocontribute off so I have no idea what they did with my money tbh, I only earned ~$2 from ads in Sept.

openbot do you earn rewards from viewing ads? Do you have an uphold account? How soon after the 8th does it typically deposit into your wallet on uphold?

Ok here’s a screenshot:

So it shows 8.7 BAT as my Earnings from Ads for October, and it says pending rewards 18.500 BAT, so in September I earned 10.2 BAT, then a few weeks ago ~Oct. 8th “10.2 BAT earned from ads” became “0.0 BAT earned from ads” and became 8.7 BAT since. So the 10.2 BAT just disappeared when it should be in my uphold wallet (which is why I ask where you get your monthly ad viewing earnings)

Here are all my cards on my kyc-verified uphold

Here’s a screenshot of the uphold card i’m redirected to when I click “Withdraw” at brave://rewards

image

I auto contribute or tip publishers i like but i recentely linked my wallet to uphold so withdrawal is a possiblity now .

You should check autocontribute on and then click pending rewards for more information
@steeven @eljuno

I turned autocontribute off as the first task upon installation in September

image

I agree that the possibility to withdraw is why I signed up for uphold and riskily uploaded my identity, I’m pretty upset that even after two weeks from date of payment it still shows $0.00 tbh

@openbot do you earn BAT from viewing ads? If so where does the BAT go after every 8th of month (when “Earnings from Ads” resets to 0.00)? If you click “withdraw” do you have a balance on the uphold card you get redirected to?

I have not yet tried withdrawing bat and if withdrawn it should reflect in the uphold card

I am on a mobile device and using this board is a nightmare i ll provide more information and help you out
Also you shoud try refering a few of your friends

Holy 236.64!!! Did that number reset on October 8th? If so, where do you go to check your total balance?

I just checked that page out, it looks like this for me:

…but I’m assuming that’s from tips, and goes to this uphold:

image

…so no money is missing for that revenue stream

@openbot how many cards do you have on uphold? I have 3x, “Brave Browser” / “Brave Rewards” / “Youtube - Adam Lui - Brave Rewards” (all with $0.00 balances)

Do you have friends you can introduce brave to then use your referal link to download brave in their devices that way you can have pending balance which is deposited every 8th of month

Visit that link and what device are you using to acces this nightmare community.brave.com
Really hard for me to use a floating keyboard on the go mine is a moto g play 5 inches only !

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@adaaaam,
The reason you’re not seeing the balance reflected is likely due to the fact that – at this time – you can only withdraw funds earned after you KYC’d on Uphold and linked wallet to that account.

The team is working on an update that will allow for a “retroactive” withdraw so that users can take any/all BAT out and transfer it as they please. But for now, any BAT you earn now until the 8th may be withdrawn.

Are you trying to describe this as a glitch or an intended action?

If this is intended, where was everyone’s funds being held until withdrawing funds was finally enabled this month (so I can figure out where my balance is)? And what was everyone doing with funds they can’t withdraw for all these months? If this app has a lot of churn then this sort of misleading marketing is likely the reason why btw

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