BAT not increasing when viewing sponsored images

In principle, BATs were not denied as that wasn’t a listed campaign matching the user at the time. However, I would agree that Brave should strive to overcome such glitches (and not show them altogether)

1 Like

The AAX campaign started 6 June and would end on the 9th, according to the screenshot in the linked post below your (@Aman_M) quote. My Brave Rewards did not credit AAX ads from 6 to 7 June. So, your comment is inaccurate. The AAX campaign covered 6 to 7 June even if it showed up on the catalog only on 8 June.

Edit: in italics

AAX ads were present in the catalog even before 8 June. But they were not a listed campaign at the time (6-7 June).

This indeed was a bizarre glitch that they later covered entire 6-9 June period.

ikr, there has always been no clear distinction and proper boundaries. Those regions that hasn’t being include by brave shouldn’t be enable to see ads, sponsored wallpaper rather than having all these confusion fishing and screwing around globally, the programmers would have a clearer insight to do troubleshoot. Brave Ads & Reward system could have done through add plugin like how DuckDuckGo Privacy Essentials extension, in that way people could use the browser plain and simple or get the extension qualify by regions. They just loves these leeway to beat around the bush, is just bad accountability.

2 Likes

I am having same problem on my macbook, how to resolve that ? Thank you

I had the same problem where the payment for the sponsored images worked on and off.

I checked the log files and saw this was because of the daily and hourly limits placed on these adds. You will only get paid for around 20 per day and cannot remember how many per hour. Once you have reached this limit no further payment will be made until the next period.

If you check your log files you will see the messages in the log. To see the log file go to

brave://rewards-internals/

Go to the ‘Log’ tab. Press the clear button then open a new tab in your browser and then go back to the log and press refresh. If the tab had a sponsored image you will either see the payment that was made in the log or a reason why the payment was not made.

Hope this helps.

EDIT: Below is a message where I have already reached my daily limit, this was copied from the log file

10 Jun 2021, 10:55:32.9 am:VERBOSE2:permission_rule_util.cc(23)] You have exceeded the allowed new tab page ads per day

Off topic: How did you get dark mode on Ad history?

Its 20 per day (24 hrs precisely) and 4 per hour for sponsored images in new tab page. The log really gives much clarity.

I would like to know that too. @demoem

Wait, you’re supposed to receive some credits for this? I thought they’re just there for background purposes. OoO

Having the same issue, sponsored images were working 2/3 days ago but not anymore, ad notifications still work as expected.

I checked log file as @RustyNomad showed and this is what is logged when I get a sponsored image:

[Jun 10, 2021, 11:12:59.4 AM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

Nothing indicating I’ve hit a limit.

@poliwhirll You have put Enable Brave Rewards verbose logging to Enabled at brave://flags to see all the logs. You will see many more interesting entries in the log. Very useful !!
Also be careful while sharing your logs in the public posts. It contains sensitive information.

It does, wow. I better open a new tab from time to time then. Thanks for all the info here.

But be careful though, opening new tap page excessively for rewards can get your wallet flagged by the automated system. I know this from experience. Once in a while is quite alright.

2 Likes

@Aman_M Thanks for the tip, I’ve enabled it but can’t reach any sort of conclusion from it. Regarding being flagged is there a way to check this?

If you are flagged, you will neither be paid for sponsored images nor ads notification. Only Support can answer with certainty if you are flagged. @poliwhirll If you are getting BATs for notification ads, you are not flagged.
Logs will make sense over a period of time.

I never see this rules is shown on brave website. How do you know that ?

Thanks for this tip. This is the entire log from 6 to 7 June, when AAX ads were showing up but no BAT was credited to my estimated earnings.

[Jun 06, 2021, 9:33:57.1 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:33:57.1 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:33:57.1 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:33:58.0 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:33:58.1 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:33:58.1 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:34:09.5 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:34:09.5 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:34:09.5 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:35:12.5 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:35:12.5 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:35:12.5 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:36:06.3 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:36:06.3 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:36:06.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:38:20.0 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:38:20.0 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:38:20.0 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:38:30.3 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:38:30.3 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:38:30.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:42:45.3 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:42:45.3 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:42:45.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:42:47.9 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:42:47.9 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:42:47.9 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:44:07.5 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:44:07.5 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:44:07.5 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:44:11.1 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:44:11.1 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:44:11.1 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:51:11.0 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:51:11.0 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:51:11.0 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 06, 2021, 9:51:14.3 AM:ERROR:post_suggestions_claim.cc(59)] Invalid request
[Jun 06, 2021, 9:51:14.3 AM:ERROR:credentials_promotion.cc(526)] Failed to parse drain tokens response
[Jun 06, 2021, 9:51:14.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed


[Jun 06, 2021, 10:44:57.5 AM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 06, 2021, 12:10:31.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 12:34:50.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 12:39:00.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 12:44:25.9 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 12:55:24.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 12:58:05.6 PM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 06, 2021, 3:42:29.1 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 3:49:23.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 3:49:23.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 3:52:47.5 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 4:11:45.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 4:43:48.9 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 4:45:48.7 PM:ERROR:publisher.cc(834)] Failed to retrieve publisher info while updating media duration
[Jun 06, 2021, 4:45:48.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 4:49:49.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 5:09:00.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 5:52:36.8 PM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 06, 2021, 6:43:12.4 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 06, 2021, 7:11:08.4 PM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 6:28:59.8 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 6:38:23.7 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:50:02.9 AM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 8:06:46.0 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 8:26:59.9 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 8:27:17.6 AM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 9:05:57.5 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:08:37.0 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:11:19.1 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:12:23.3 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:21:55.6 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:22:01.7 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:28:05.4 AM:ERROR:publisher.cc(834)] Failed to retrieve publisher info while updating media duration
[Jun 07, 2021, 9:28:06.1 AM:ERROR:publisher.cc(834)] Failed to retrieve publisher info while updating media duration
[Jun 07, 2021, 9:28:08.1 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:28:08.5 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:32:40.3 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:33:27.2 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 9:33:27.2 AM:ERROR:publisher.cc(834)] Failed to retrieve publisher info while updating media duration
[Jun 07, 2021, 9:34:14.3 AM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 11:10:14.1 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 11:19:11.2 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 11:24:01.9 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 11:26:25.9 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 11:34:57.0 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 11:39:39.3 AM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 11:51:12.4 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 11:53:32.3 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 12:00:15.0 PM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 12:20:00.4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 12:20:03.7 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[Jun 07, 2021, 3:00:45.8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[Jun 07, 2021, 3:18:31.2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 4:11:23.5 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 4:13:27.3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 4:20:12.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 4:26:04.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 4:33:35.6 PM:ERROR:publisher.cc(763)] Publisher info not found

[Jun 07, 2021, 5:28:35.0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[Jun 07, 2021, 5:35:22.6 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 5:35:32.5 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 7:01:51.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:07:02.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:17:20.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:21:00.0 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:29:56.1 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:35:09.0 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:38:59.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:38:59.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:44:12.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:44:12.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 7:45:22.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 8:16:06.2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

Also @Aman_M

Go to brave://flags, enable Dark Mode

1 Like

Thanks for the heads up :slight_smile: