BAT not deposited to Gemini

I linked my Brave Rewards to Gemini following the instructions in the support articles. My last statement was Dec. 8 but the BAT are still not in my Gemini account. Contacted Gemini support and they said: “the BAT rewards should be deposited in your account. I spoke with my team about this situation and advised that you should contact Brave support directly regarding this issue.” Only there is no Brave support, just this forum where lots of other people have similar issues.

This is my first experience with cryptocurrency and it is not inspiring confidence. I have already spent more time on this problem than the BATs are worth.