BAT I earned didn't appear in my Brave Wallet

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Description of the issue:
BAT I earned through ads that I claimed appears in brave-internal/Promotion as Status:Attested, after a month or so the status it show become Status:Over

How can this issue be reproduced?

  1. Claiming a Monthly BAT Payout
  2. I lost Internet connection when claiming the expected 10.75 BAT
  3. Reconnected to the Internet but the Expected BAT is shown as Attested on //brave-internal

Expected result:
The BAT was supposed to appear on my Brave wallet
Brave Version( check About Brave):
This happened on the latest version of Brave available during the month of September 2020 (I can’t tell what version of Brave I’m using at that time)
Mobile Device details
Huawei Y6s
Additional Information:
I already have a post about this a couple of months ago. One of the support says he will help me by refunding the lost bat, but I didn’t receive any.

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