Bat disappearing with no reason, and 2 tickets ignored

this is the last time im gonna make a ticket, since i was ignored before at least 2 times for the supports here, i sync the android and windows wallet from the start, and after a format i lose almost 60 bats in the phone, you guys tellme, the sync was take off with no warning, and later you guys tellme dat all is lost, and not just dat, the windows wallet rewards get stuck in pending for at least 3 or 4 months and later a pc format, dats all lost too, is there any real blockchain or track of the wallets and pending rewards or this doesnt work like a reall crypto wallet?

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