Bat deposit problems

hi
Its 3 months I can’t deposit my bats.why?

Hi @oleks, welcome to community!

Couple things to try:

  1. Make sure you’re fully verified on Uphold. See the FAQ here: https://support.uphold.com/hc/en-us/articles/206119603-How-do-I-become-a-verified-member-of-Uphold-
  2. Try disconnecting and reconnecting your Uphold account (click disconnect from the publisher dashboard, underneath “Your Uphold Wallet”
  3. If you have multiple Uphold accounts, make sure you’re logged into the correct one!

my uphols account hasn’t any problem or error

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