BAT Balance has become 0 - still not received in Uphold

[dragespir]

Hi Asad, I’m experiencing this issue as well. What information do you need from me to get it sorted?

[Asad]

@dragespir can you PM me your website’s URL?

[Angostoli]

Is the “contribution balance” supposed to update continually during the month? Mine has shown zero since shortly after the last payout (which did go through to uphold). I was assuming it updated the balance monthly, but now I’m seeing other people’s and I think mine is glitched. Hopefully it’s still been keeping track :\

Also when I generate 30-day or 7-day reports they all say zero.

[dragespir]

Yep, PM is sent! Thank you very much!

[vikingkarwur]

Now it FIXED in my end.

Thanks @Asad & @LaurenWags — I really appreciate the efforts made by the team, to find a solution to this problem.

[LaurenWags]

YAY @vikingkarwur!!! Thanks for reporting back.

Is everyone else sorted as well? If not, please let @Asad and myself know here.

Lauren

[Angostoli]

Mine’s still showing zero balance :\ Asad reached out earlier and let me know it’s being worked on so I’ll post back once it’s all sorted.

[LaurenWags]

Thanks @Angostoli! And @Asad if I can help please let me know.

Lauren

[giridharsonu]

I too have same problem…‘my BAT balance is unavailable’…i can see that it is unable to load deposit currencies from Uphold at this time

[LaurenWags]

Hi @giridharsonu thats actually different - unavailable balance is not the same as zero balance. You are seeing unavailable because servers are down for maintenance at this time.

Thanks,
Lauren

[giridharsonu]

Ok.thankyou for information

[Jemmynovy]

Hi Lauren, until now my dashboard is 0.00 BAT.

[LaurenWags]

Looping in @Asad for assistance - Thanks!

Lauren