Before (screenshot) — Current Contribution Balance
BAT Balance has become 0 (Before there was 1386.19 BAT), I have not received anything in my uphold account.
Now (screenshot) — Current Contribution Balance 0 BAT
But the BAT not yet showing up in my Uphold Account (therefore I’m not yet receive it in my Uphold Account).
Cc: @LaurenWags
ashish
March 26, 2018, 10:05am
2
Contact uphold regarding this and check your transactions. Did you manually do a transaction/withdrawl ?
Thanks… but my question for BAT Team… since suddenly my balance in Brave Payment Dashboard : 0 BAT…
HI @vikingkarwur
A couple other publishers have reported this too. We’re currently investigating this.
Thanks,
Lauren
1 Like
eljuno
March 26, 2018, 6:56pm
5
My balance @ publishers dashboard is reduced about 2 BAT. But not 0 yet. And not sent to Uphold too.
@eljuno - so to confirm, is your publishers dashboard showing a zero balance?
Lauren
eljuno
March 26, 2018, 8:41pm
7
Not zero balance. It still show the balance at publishers dashboard. Only decreased about 2 BAT from total balance (compared from balance from a few days ago and today’s balance).
Thanks @eljuno - I’m asking the team to review this.
Lauren
1 Like
Hi @LaurenWags My balance @ publishers dashboard is 0 BAT since 24 March 2018 before that my dashboard is around 36.69 BAT. And until now isn’t sent to Uphold too
Thanks @Jemmynovy - I’ll share this information with the team.
Lauren
@vikingkarwur - could you private message me some screenshots to help with investigating this?
We’re looking for:
A screenshot of your publishers dashboard (make sure it shows the Uphold part)
A screenshot of your Uphold dashboard (where it shows the various cards you have)
A screenshot in Uphold after opening your profile > preferences (specifically we’re looking for the ‘currency’ piece.
Thank you!
Lauren
2 Likes
Done. Thank you @LaurenWags
1 Like
Hi @LaurenWags it almost 2 weeks now since I reported this.
Any good news ? Thank you!
I pinged the team for an update, will share when I get one. Thanks for the reminder @vikingkarwur !
Lauren
I’d also like to loop in @Asad on this one - he’s going to be helping out with Publishers Support (and other support related items too! )
Lauren
Hi @Asad - waiting a news for your side. Thanks.
Pass 3 weeks now!
Asad
April 17, 2018, 4:51pm
18
Hi @vikingkarwur , your patience is super appreciated. I’ve reached out to our senior team and we should have more updates for you soon.
Asad
April 17, 2018, 8:55pm
19
@vikingkarwur after doing some digging we’ve found there were some errors processing your transaction between Brave Payments and Uphold. You aren’t alone–we have a number of users experiencing this issue, unfortunately, but we’re working on making sure that you get your money. Please feel free to PM me for more details.
1 Like
Sent! (PM) Please check! Thanks!