BAT amount not increasing even after clicking on ads

1

Recently it’s been happening that my Bat amount is not increasing even after watching the ads. Can anyone suggest a solution?

4 Likes
2

I have the same problem

1 Like
3

Yes same issue is happening with me and the logs at brave://rewards-internals show
[Jun 07, 2021, 2:39:31.4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 2:40:31.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 07, 2021, 2:40:31.8 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 07, 2021, 2:40:32.1 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 07, 2021, 2:40:32.1 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 07, 2021, 2:42:31.5 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 2:42:43.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 2:45:59.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 2:48:13.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 2:48:34.8 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 2:48:44.0 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 2:48:51.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:00:19.4 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:20:22.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:32:40.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:35:01.0 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:35:37.1 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:41:28.2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 3:41:41.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 07, 2021, 3:41:41.7 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 07, 2021, 3:55:55.7 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 3:58:44.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:59:10.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 3:59:21.5 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jun 07, 2021, 4:26:36.5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 07, 2021, 4:26:36.5 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 07, 2021, 4:28:04.6 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 4:28:43.3 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 07, 2021, 4:28:43.3 PM:ERROR:wallet.cc(162)] Claiming tokens failed

@steeven @Mattches kindly help

3 Likes
4

can you check your logs at brave://rewards-internals and post them here

2 Likes
5

I have same problem from today. Yesterday I have claimed 1 BAT. Logs are similar,
[Jun 07, 2021, 5:13:42.0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

1 Like
7

Also, sponsored images neither give BAT’s, maybe another server problem with Brave?..

1 Like
8

No amount for New-Tab-Page ads.
But popup ads is work and amount.
chrome://rewards-internals
laptop:

Summary

[07 июн. 2021 г., 1:43:36,8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[07 июн. 2021 г., 1:45:44,7 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 1:45:53,0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[07 июн. 2021 г., 1:58:36,2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 1:58:48,1 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 1:58:53,3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[07 июн. 2021 г., 2:40:13,5 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: 429
[07 июн. 2021 г., 2:40:29,1 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 2:40:58,8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 2:41:09,6 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 2:41:23,6 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[07 июн. 2021 г., 2:41:56,3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 2:42:04,9 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[07 июн. 2021 г., 4:36:47,0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:36:54,9 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[07 июн. 2021 г., 4:38:10,7 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 5:03:45,3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 5:19:06,4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

On pc: I install brave on clean pc.

Summary

[07 июн. 2021 г., 4:41:46,7 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: 429
[07 июн. 2021 г., 4:42:26,3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:42:41,6 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:42:48,4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:44:39,3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:47:35,3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:47:54,4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 4:48:00,4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 5:02:51,0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 5:02:56,7 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[07 июн. 2021 г., 5:22:26,8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

9

They should at least reply if there is some issue. But they never do, really dissapointed :roll_eyes:

2 Likes
10

I have the same issue.

1 Like
12

What country are you from ? The problem is that Brave got an ad for AAX, which is not available in the catalog for your region.

13

Same problem I think this is issue Brave team fix soon

14

It is working back now.

1 Like
15

I am getting ads now but no BAT. this has been going on for a few days.

Starting to think Brave is a POS.

16

Same:

[May 29, 2021, 3:51:01.0 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[May 29, 2021, 3:51:01.0 PM:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[May 29, 2021, 3:51:01.0 PM:ERROR:uphold.cc(158)] Couldn’t get balance
[May 29, 2021, 3:51:01.0 PM:ERROR:wallet_balance.cc(157)] Can’t get uphold balance
[Jun 01, 2021, 2:59:40.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 01, 2021, 2:59:40.4 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 01, 2021, 3:43:57.5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 01, 2021, 3:43:57.5 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jun 01, 2021, 3:48:52.2 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jun 01, 2021, 3:48:52.2 PM:ERROR:wallet.cc(162)] Claiming tokens failed

[Jun 07, 2021, 9:39:44.3 AM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 10:37:11.3 AM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 11:42:50.6 AM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 12:19:10.4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

[Jun 07, 2021, 1:02:34.5 PM:ERROR:ad_rewards.cc(280)] Payment balance is not ready
[Jun 07, 2021, 1:13:22.5 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 3:09:55.9 PM:ERROR:get_card.cc(39)] Unauthorized access HTTP status: 401
[Jun 07, 2021, 3:09:56.0 PM:ERROR:uphold.cc(151)] Expired token
[Jun 07, 2021, 3:09:56.0 PM:ERROR:wallet_balance.cc(157)] Can’t get uphold balance
[Jun 07, 2021, 3:10:40.9 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[Jun 07, 2021, 4:08:28.5 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad

17

It’s again stopped for me. It just worked for few hours then again stopped. Does anyone else have this problem?

18

I can see the ads appearing in the ad history, but I’m not getting credited for all the ads. It’s like BAT are being issued randomly depending on which ad is glitched or not glitched.

I don’t even know which ad is being credited, or how much BAT is being credited for individual ads. How are we supposed to inspect if Brave is just fudging up random BAT numbers per ad, and secretly not paying out BAT on every ad?

19

If you go to brave://flags and switch Enable Brave Rewards verbose logging to Enabled, you will see all the logs including time when you receive ads, whether they are paid and what amount, whether exceeded limits etc. and many interesting logs. It is very useful, try it out.

20

You don’t need to click the ads dude

21

It’s all a brave lie scam us, I had 13 dollars and now I have 6 dollars. never i go to use again brave. brave is taking away little by little what you are earning. I will never recommend brave again. it’s just wasting time and on top of that the browser is slow and has problems navigating some pages

22

BAT $ price decreased hence you would be seeing decrease in terms of dollar value.
it’s not called scam, that’s how crypto and stock market works, market is in downtrend since $BTC cracked down