Auto donation without my permission. Please reimburse

[bgdv378]

Briefly describe your issue:

I accidently donated 1 BAT to “Brave Grants.” I did not consciously choose to do this. The auto-donate button was turned on. I don’t remember turning it on.

What Operating System and Brave version are you using? (Menu --> About Brave)

Android 13; Build/TQ3A.230705.001
Brave 1.56.20, Chromium 115.0.5790.171

Who is your verified custodian? (Uphold/Gemini/bitFlyer)

Gemini.

Are you in a supported region? (see here for list of supported regions)

Yes.

[bgdv378]

Hello @saoiray, could you get the relevant person on this? Thanks.

[steeven]

Hi thanks for reaching out!

Can you go to brave://rewards/ and check if you have Auto-Contribute enabled? Please note that it’s ON by default and must be manually turned OFF.

You can learn more about Auto-contribute through our Help Center.

Auto-Contribute FAQ:

How do I use Brave Rewards?

Thanks

[bgdv378]

Thanks for getting back to me @steeven . I just checked. It’s off. I turned it off a few hours ago. The odd thing is that I can’t see who I auto-contributed the 1 BAT to.

Could you guys reimburse me? It’s cool if you can’t. I figured it would be worth asking.

[bgdv378]

@steeven

[Saoiray]

@bgdv378

Just so you know, @bgdv378, this is always blank. It’s just remaining from back when vBAT was a thing. You’ll not see anything on the statement.

Big thing to look at is Brave Rewards for all your connected devices. When you see just 1 BAT go away, it’s usually from Auto Contribute:

It’s always on by default when you install the browser and start using Rewards. So it’s something people have to look for and toggle off.

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In regards to seeing if they could refund or anything, you’ll still need to do a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 as they’ll need extra information. Sometimes they’ll do it (even if you had it on by accident), others they won’t. It’s all on a case by case basis.