So… I have the auto-contribution deactivated and I have my uphold wallet connected to brave.
Today an auto-contribution of 10 BAT was made without my consent and I wanted to know if there was a way to revert this since I had that feature deactivated to begin with.
I am using my wallet in multiple devices but in all of them I have the auto-contribution off, this is a terrible problem and because of that I will start to disconnect my wallet from the browser itself.
My auto-contribute has always been turned off. However, on Oct 25. I got an auto-contribute notification showing I’ve been deducted 10 BAT. Hope we get an answer from the Support
Well… I resorted to this forum because I though this was their way of supporting users, I checked brave’s website and they always redirect to this forum, no support email or ticket system at all. I even tried to contact Uphold in order to somehow, refund this transaction but with no success… as they said… “Can you try and enter in contact with the brave team?”, to which I really have no idea how, there’s only emails for business and press, if I can’t find a solution here I will try and enter in contact with their business email.
Howdy! Sorry I didn’t pick this one up sooner.
I might need some folks to hop into a DM to share some details so I can investigate a few things server side.
So far… nothing really, they haven’t answered me or said anything else.
It’s really hard to get any kind of support on these forums and I really don’t know where else to get support from.
Hey @Clawd, we’re working on issuing refunds for this bug. Please bear with us a little longer. Can you send me a PM with the data from your brave://rewards-internals page? Just enter this URL into the address bar and copy+paste me all the info–but don’t share it with anyone. I can make sure you get taken care of.