Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
The app becomes unresponsive when going back into it after a while to resume your opened tabs. You need to force close the app and reopen it.
How can this issue be reproduced?
Launch Brave app
Open one or more tabs (irrelevant)
Exit the app by swapping up (on iOS), don’t close it
Try to get back into the app. At this point the app freezes, it becomes unresponsive.
Expected result:
You should be able to resume the opened tabs or to open new tabs.
Brave Version( check About Brave):
Version 1.67 (127)
Mobile Device details
iPhone XR, iOS 16.2
Additional Information:
You can’t go into the previously opened tabs or create a new tab. However, you can bring
up the search bar and type in it, but it doesn’t take the command to search, it stays like that.
@Amoz,
Thank you for reaching out to us.
Given that this issue is fairly vague/non-specific, it would be helpful to get some additional information surrounding your circumstances — can you please answer the following?
Do you have Rewards enabled ?
Do you use playlist and do they have a large amount of files saved?
Did you make any changes to Shields/ad-blocking setting recently? For example, did you change to aggressive blocking recently?
Do you enable any new filter lists recently?
Do you have sync enabled? If yes what data types are you Syncing?
• I have no Rewards enabled.
• I use Playlist and they do have a large amount of files saved.
• I didn’t make any changes recently to the Shields/Ad-blocking settings.
• Didn’t enable any new filter list recently.
• I have no sync enabled.
• I have no custom search engines added.
• I’m not using the browser lock feature.
• I’m not using Brave VPN.