Android Mobile app shows 0 BAT, 6 Nov payout

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Description of the issue:

How can this issue be reproduced?

  1. Click the triangle top right of app
  2. Shows 0 BAT
  3. Go to settings, shows actual BAT
  4. Settings also shows next payout to be Nov 6, when today is December 31 (this just updated to now show the correct date of Jan 6 while writing this)

Expected result:

  1. Click triangle
  2. See correct number of BAT in my wallet
    Brave Version( check About Brave):
    1.18.75
    Mobile Device details
    Android 9 Huawei P20 Lite
    Additional Information:

When I tap the triangle in the top right, I see 0 BAT balance. If I go to settings, I see the true balance. If I go to ads > details, it said payout was 6 Nov but while writing this it changed to 6 Jan. I am now unsure as to weather I have received my November payout

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