Amazon not allowing 2 factor login from Brave mobile browser

android

#1

I am using 1.0.7.2 on Android 9.0 build 1.181005.116

I attempted to log in to Amazon, as usual:

I was able to enter username and password without error, and it prompted me for my 2 factor authentication, which was also accepted without error.

It then cycled back to the username and password prompt.

I first attempted to clear history and cache. No luck there.

I was able to log in via Firefox Focus without issue, and I contacted Amazon support to let them know about the issue.

Rather than a “We will fix it,” I got back this, “We did this on purpose,” response:

(Start support email)
Hello,

I’m sorry for any inconvenience and confusion caused to you! I understand your concern regarding the use of Brave browser to login. I’ll definitely look into this and do my best to help you.

I’ve checked and thoroughly researched the issue, I’d like to explain what have caused the error. Please be advised that your Brave browser doesn’t help trace IP address or capture it. Our system only allows safe and authentic login through Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Opera.

I’d like to inform you that this is a security feature to protect unauthorized access to your account, account being hacked if no IP address captured. Brave is a ‘secure’ browser that allows a customer to make use if the internet without leaving a digital footprint. In other words, blocked ads and pop ups, no trace of their IP address as well as other forms of fending off marketing material and malware.

Please be advised that certain browsers do not support the modern security standards that we use to protect customers. For your protection, these browsers do not work with Amazon. To keep giving you a great shopping experience, we periodically update our website security certificates based on new SSL Standards.

In this case, to prevent any fraudulent activity and safe login, we need you to login from Google Chrome or Mozilla Firefox to ensure your IP address and device is trusted and you are authenticating the account. If the IP is blocked and Brave browser is used the system will not allow to login, to protect your account and information on account.

I hope you understand as our customer’s privacy and security is also one of the top concerns, beside providing them with best shopping experience.

Please upgrade your browser to the most recent version of Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Opera. For more information, search “supported browsers” in seller Help.

Our customer always comes first there is nothing more important for us than to assist you. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. Your feedback is helping us improve ourservices for you.

If you still have any concerns, please write back we’ll be happy to help you.

(Link removed)

Thank you for patience and kind understanding. we look forward to seeing you again soon.​ You have a great day!
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Pradeep
Amazon.com
(End support email)

This is FUD. IP address is easily spoofed, so the password and 2 factor authentication should be enough to prove that it is me. Is there a change in Brave that triggered this, or is it a change in Amazon?

If a change in Brave, are there settings I can change to make the login go through?

Edit:
Talked with another support rep. No IP nonsense. Had me go through their troubleshooting script. Clear cache and cookies, some strange thing with bookmarks. No dice. Says it is on Brave.


Can't log into Amazon
#2

I have the same problem on Android pie but I discovered that if you turn JavaScript off in the website settings, it is gonna let you log in (without JavaScript the Amazon website is losing some functionality).

I hope Devs are gonna solve this soon


#3

Blocking JavaScript is a workaround but this problem is not solved. Because this topic is marked Solved and therefore will not be further addressed, I created a new topic: Can't log into Amazon


closed #4