All my Brave Rewards have been reset

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I was using Brave as usual. Then I was asked if I would like to start Brave Rewards.
I answered the question and said I live in the US.
And then everything was reset.
16.45 BAT for Brave Rewards has also been reset. Please return my 16.45BAT and undo the reset.

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Could you go to brave://rewards-internals and check if it shows an amount there?

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Yes, I can confirm the amount.
It is 16.25BAT.

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Interesting. It does show up in brave://rewards-internals but not in brave://rewards?
Just want to confirm that I’m not confusing myself.

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Uploading: 1.png…

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11903×1079 168 KB

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what do you mean?
Not shown in the interface.
Trackers, blocks and save time have also been reset.

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7

Were you connected to Uphold / Gemini earlier?

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I have been using Brave for 3 years.
I have been living in Hawaii, USA since then. I am still living in Hawaii.
It says I can’t connect to Uphold.

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Could you go to brave://flags
→ enable flag called ‘always show brave rewards custodial options’ and try connecting Uphold?

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It says “Error: Region not supported at this time”.

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Well. @SaltyBanana could you assist?
Thanks!

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I do not know.
How can you help me? Can you help me?

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13

You are not going to solve it?

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Of course I could help and would love to. But I’m just a user like you. I can’t help where it needs assistance from a support team member. My abilities are limited when it comes to that.
BTW. Could you tell us your Brave version?
And when this happened?

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@plelino Let me ask:

  1. I see your screenshot shows what appears to be Japanese for your language. Have you changed anything for language, country, or anything of the sort recently on your device? (especially within your Operating System settings)

  2. When you go to brave://rewards-internals what does it show for your Rewards Country?

  3. Do you have a custodial account? If so, which are you using and what is showing to you when you click to connect?

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I am a Japanese living in Hawaii.
English is not my strong point.
Yesterday, I re-submitted a topic to the Japanese community.
I need help in Japanese.

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そうですか、そこでサポートしてもらえると良いですね。今やっているように、翻訳ソフトを使って会話することもできるのは知っています。でも、実際に日本語を話せる人がサポートしてくれるのを待ったほうがいいのかもしれませんね。

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You get nothing from their end because i have the same issue and i raised a thread on 10 march 2023 and provided all images and logs via email but they don’t give any solution.

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20

What makes this happen?
Haven’t you already been resolved for over two weeks?

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Right now when m commenting my bat token was sent into my Gemini acc directly