Ads received this month stuck and does not increase

Briefly describe your issue:

My “Ads received this month” counter is stuck at 6. I’m seeing ads on the new tab page from time to time. But the counter doesn’t increase. I installed Brave a week ago. It worked the first couple of days. But now the counter doesn’t increase anymore.

image

What Operating System and Brave version are you using (Menu --> About Brave)?


Version 1.27.108 Chromium: 92.0.4515.107 (Official Build) (64-bit)

I’m running it on Fedora Linux.

Is your browser wallet currently verified? (yes/no)

yes

What date did you verify your wallet?

2021-07-18 probably.

Have you been able to successfully receive payments in the past?

Don’t know.

Are you using a VPN? (yes/no)

no.

Are you in a supported region (see here for list of supported regions)?

Yes, Sweden.

Does your device pass the SafteyNet check (Android only)?

Not applicable. I’m running Brave on Fedora Linux.

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

No.

I had a look at brave://rewards-internals. On the log page, it prints the following messages:

--------------------------------------------------------------------------------
[Jul 17, 2021, 11:03:23.4 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:03:46.5 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:03:46.5 AM:ERROR:publisher.cc(763)] Publisher info not found
--------------------------------------------------------------------------------
[Jul 17, 2021, 11:12:13.9 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:12:13.9 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:12:13.9 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:13:28.6 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:16:41.0 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:23:35.3 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 11:55:55.7 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 17, 2021, 12:21:12.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 17, 2021, 12:21:12.4 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 17, 2021, 12:21:19.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 17, 2021, 12:21:19.9 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 17, 2021, 12:21:32.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 17, 2021, 12:21:32.4 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 19, 2021, 5:44:54.9 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 19, 2021, 6:07:06.8 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 19, 2021, 6:10:18.0 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 20, 2021, 12:19:23.8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 22, 2021, 5:40:55.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 5:42:30.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:00:35.1 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:03:41.9 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:06:40.6 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:09:17.5 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:09:27.1 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:13:03.2 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:31:54.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 6:32:24.3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 22, 2021, 6:38:13.3 PM:ERROR:publisher.cc(763)] Publisher info not found
--------------------------------------------------------------------------------
[Jul 22, 2021, 7:00:25.1 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 22, 2021, 7:00:25.1 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 22, 2021, 7:00:25.3 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 22, 2021, 7:00:25.3 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 22, 2021, 7:00:27.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 22, 2021, 7:00:27.6 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 22, 2021, 7:03:31.2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
--------------------------------------------------------------------------------
[Jul 22, 2021, 7:46:49.5 PM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 22, 2021, 7:58:45.3 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 22, 2021, 8:00:51.8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
--------------------------------------------------------------------------------
[Jul 22, 2021, 8:14:24.2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
--------------------------------------------------------------------------------
[Jul 23, 2021, 4:55:51.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 23, 2021, 4:55:51.7 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 23, 2021, 4:55:56.6 PM:ERROR:publisher.cc(763)] Publisher info not found
--------------------------------------------------------------------------------
[Jul 23, 2021, 7:37:55.8 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 23, 2021, 7:38:06.5 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 23, 2021, 7:39:58.8 PM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 6:34:18.6 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
--------------------------------------------------------------------------------
[Jul 24, 2021, 6:40:07.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 6:40:07.7 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 6:40:08.1 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 6:40:08.1 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 6:40:10.5 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 6:40:10.5 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 6:41:07.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 6:41:07.3 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 6:41:27.1 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 6:41:38.6 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 6:41:38.6 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 6:44:31.0 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 6:44:31.0 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 6:47:46.1 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 6:47:46.1 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 6:53:25.3 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:00:26.2 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:00:26.2 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:02:11.5 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:02:11.5 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:02:58.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:02:58.7 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:03:00.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:03:00.7 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:07:52.0 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:15:33.7 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:15:33.7 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:16:00.9 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:16:00.9 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:19:01.9 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:19:01.9 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:22:21.5 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:22:21.5 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:27:10.0 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:27:43.6 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:27:43.6 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:28:21.2 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:29:21.7 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:29:21.7 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:29:23.0 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:29:23.0 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:30:00.3 AM:ERROR:publisher.cc(763)] Publisher info not found
--------------------------------------------------------------------------------
[Jul 24, 2021, 7:30:31.1 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:30:31.1 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:32:26.5 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:32:26.5 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:32:26.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:32:26.7 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:32:54.5 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:32:54.5 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:33:21.3 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:33:46.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:33:46.0 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:35:05.9 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:35:05.9 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:35:18.2 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:35:18.2 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:36:20.5 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:36:20.5 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:43:02.6 AM:ERROR:publisher.cc(763)] Publisher info not found
--------------------------------------------------------------------------------
[Jul 24, 2021, 7:47:20.6 AM:ERROR:publisher.cc(763)] Publisher info not found
[Jul 24, 2021, 7:49:05.4 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:49:05.4 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:55:44.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:55:44.4 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:55:50.8 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:55:50.8 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:55:51.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:55:51.7 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:58:11.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 7:58:11.6 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 7:59:18.1 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 7:59:18.1 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
--------------------------------------------------------------------------------
[Jul 24, 2021, 8:09:06.6 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 8:09:20.1 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:09:20.1 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 24, 2021, 8:10:32.8 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:10:32.8 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 24, 2021, 8:10:33.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:10:33.0 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 24, 2021, 8:10:48.2 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:10:48.2 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[Jul 24, 2021, 8:12:22.0 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
--------------------------------------------------------------------------------
[Jul 24, 2021, 8:15:33.2 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 8:15:33.2 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 8:18:39.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:18:39.3 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 8:19:23.2 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 8:19:23.2 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 8:45:01.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:45:01.0 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 8:46:06.1 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:46:06.1 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 8:48:30.1 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:48:30.1 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 8:48:30.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:48:30.3 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 8:48:34.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:48:34.6 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 8:52:18.9 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 8:52:18.9 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Jul 24, 2021, 9:07:21.3 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 9:07:21.4 AM:ERROR:creative_new_tab_page_ads_database_table.cc(434)] Failed to get creative new tab page ad
[Jul 24, 2021, 9:08:44.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jul 24, 2021, 9:08:44.4 AM:ERROR:wallet.cc(178)] Claiming tokens failed

Is this a clue?

I found another thread about this issue: BAT amount not increasing even after clicking on ads But nobody had any answer in that thread to the problem.

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