Ads are showing, but the earnings are stuck, not increasing... Help

Briefly describe your issue:
Ads are showing, but the earnings are stuck, not increasing… Help.

What Operating System and Brave version are you using (Menu --> About Brave)?
MacOS, Version 1.25.72 Chromium: 91.0.4472.101 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?
Yes, but it has stopped for months.

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Hi, @zeby , you’re likely having this issue because you are using a VPN. Please visit this page and read it thoroughly.

Hi, thanks for the reply. I do need VPN on a daily basis in order to access certain websites, not " for the purpose of downloading ad catalogs from other countries." If it’s not allowed, is there a way for Brave to bypass the VPN connection, thanks!

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I understand.
Unfortunately, at this time there isn’t. Users must decide which is more important to them, receiving Brave Rewards or using a VPN. :confused:

Hmm, ok, then. Thank you. :neutral_face:

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The VPN is blocking the ads catalog from refilling automatically. There is a workaround that you will have to perform once per day (the catalog holds about a day’s worth of ads):

  1. Temporarily disable the VPN
  2. Close and reopen Brave
  3. Wait until you start seeing notification ads (5-15 minutes)
  4. Renable your VPN

There is no issue with using a VPN with Brave as long as you are using only VPN servers in the region in which you are actually located.

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