Ads are not showing since yersterday and error codes are showing in rewards-internals

On My PC and Mobile ads are not showing since yesterday. According to Sampson.codes in my region (india) ad campaigns are available, but no ads on devices.
Both PC and Mobile have same error code

[May 30, 2021, 6:23:43.2 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:23:43.2 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:23:44.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:23:44.9 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:23:47.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:23:47.8 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:23:48.1 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:23:48.1 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:23:48.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:23:48.8 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:23:55.0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[May 30, 2021, 6:28:38.1 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[May 30, 2021, 6:31:50.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:31:50.9 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:31:52.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:31:52.6 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:31:53.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:31:53.9 PM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 6:32:04.8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[May 30, 2021, 6:47:06.3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(422)] Failed to get creative new tab page ad
[May 30, 2021, 6:49:03.2 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 6:49:03.2 PM:ERROR:wallet.cc(162)] Claiming tokens failed

Please help @steeven @eljuno @Mattches

Are you using a VPN?

no i am not using vpn

Hmmmm. . . Something is preventing your ads catalog from refilling normally. @tmancey

how can i fix this problem.

Is it fixable by my side or server side.

I suspect it’s on your system somewhere, but it will take some help from Brave staff to track down. I’ve alerted tmancey, who will hopefully be able to help you soon. Be patient–it may take several days or more. There are very few Brave staff, and thousands of users requesting help.

I noticed same logs in my laptop (windows 10) after the recent update to Version 1.25.68 Chromium: 91.0.4472.77 (Official Build) (64-bit). I am getting sponsored images but not notification ads. I did use VPN for 2 days before the update. @Mattches is this a bug or something?
I used VPN in my android mobile also (same network), in v1.24.86 (Stable) I don’t see any logs, in v1.26.34(Beta), I see different logs. May be it’s happening in v1.25x and later. But still need to be understood

I don’t know about the update, but I can tell you that VPNs block the ads catalog from automatically refilling each day (the catalog holds only about a day’s worth of ads). There’s a work-around for that, but that can be addressed in a different thread.

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The same problem no show ads from 28 May

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Are you getting the same error codes in your brave://rewards-internals page? If not, then you have a different issue and need to post your own thread.

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I am not getting any help… Please help me to solve my issue.

This log feature has been enabled by default with the recent update v1.25.86

(see link #15500)

If you go to brave://flags and set Enable Brave Rewards verbose logging to Disabled you will not see these logs. Enabled shows all the logs (very interesting). Default only shows errors.
I still don’t know what these errors mean though. :grin:

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Hi Whereabouts are you located? Would you be willing to screen-share so I can help diagnose the issue? Thanks

How can I to do that?

Now i am getting notification ads but no sponsored images.

Closing this thread because:
Not enough relevant information provided.
Problem being encountered is unclear.
OP is not responding to questions being asked directly.

Please open a new thread and provide the relevant information so we can better assist you.