Added duckduckgo as search and then black screen

[mouad]

added duckduckgo as search and then nothning

5 or 6 uninstal & re-install but white screen or black screen

waiting for page (hours) lots of re-instal

last release downloaded 8may2019 http://brave.com

even when i re-instal the browser rember my customs, so duckduckgo as search still added and nothing can work.

[Dgenies]

Sorry could you send a screenshot or a gif of the problem. The description is not to easy to follow or replicate

[gsarvadnya]

@mouad Thanks for reporting. On which platform are you seeing this issue? If you are able to reproduce the issue consistently, can you please provide the steps? so that i can try out from my end.

Thanks!

[mouad]

first i appreciate the community help, so thank you.
i have win7 64. i have downloaded brave and it worked very good but i start to customize and i set up duckduck.go for searching engine. when i restart browser, white screen (have chosen black theme so when i click on browser it becomes black) I’ve uninstall and re-install many times but its like the browser have the same seething i have put and the most strange is that i have installed it on another computer (win7-64) and same things.

[Mattches]

@mouad,
Can you take a look at this thread here and see if applying the solution there resolves your issue?

Error on yesterday's update [Windows "blank window" issue]

Yesterday I was notified through the browser that an update was available. I selected the update option and the update began, but unfortunately I didn’t get a screenshot when it told me that the update hadn’t been able to finish. The current link turned black and gray and another orange and white icon appeared. I continued to use the gray because I was working. This morning (still working) I attempted the other icon and got only a blank screen. No tabs, no top bar, just blank. I read through ot…

[mouad]

Thank you for your help, i just as on the topic you sent me but really sorry i didn’t understand there is so much reply. also tx, now i have uninstall brave, delete from register and restart win7 as admin (always admin on it) and reinstall, that s the little beat i understand from the topic, but thank you

[Mattches]

Taken from the thread linked above – these are the steps you should be following to resolve the issue:

@Mattches

Workaround for Windows 7 Blank screen:

1. Find the shortcut for Brave (generally on Desktop), right-click and select Properties from the context menu.
2. Click into the “Target” field, and type --disable-gpu at the end of the path. Note that you must type this outside of the quotes with a space between the flag and quotes . It should look something like this:

3. Click Apply then OK then open the modified shortcut you just created.
4. Assuming this worked and you’re able to view Brave, open the main menu on the top-right
5. Navigate to Settings --> Advanced --> System --> Hardware Acceleration
6. Ensure this option is off. If not, toggle it off and relaunch:

7. Now, return to the modified shortcut, remove the --disable-gpu flag from the Target path and launch Brave using that shortcut.

[mouad]

ok i m going to follow those steps but before i’d like to thank you for your help. i read on post that so many time you apologize for each or each reason, i want to tell you that you really dont have to cause you are doing it well. thanx again

[mouad]

finally done, it works good, thank you, merci, شكرا (choukran, tx in arabic)