Ad count inactive for 3 weeks and rewards hasn't reflect in Uphold statement

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Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.38.111 Chromium: 101.0.4951.54

**Is your browser wallet currently verified? YES **

What date did you verify your wallet?

Have you been able to successfully receive payments in the past? YES

**Are you using a VPN? NO **

Are you in a supported region (see here for list of supported regions)? YES

Does your device pass the SafteyNet check (Android only)? NOT APPLICABLE

I reached out for support 27 days ago and was able to “fix” the issue temporarily. However, 2 days later I noticed no jumps in my ad counts and it has been 3 weeks since my last earning. Also, I haven’t received my earnings from April yet.

Can I please get some help? To my understanding, my account wasn’t flagged because it says here that my wallet is verified.

Payments for the month of April are still processing which is why you haven’t received payment yet. As for the other issues, please send me a DM with your wallet payment ID so I can take a closer look.

Thank you.