Acknowledgement of the Auto-Contribute issue on Brave browser

greetings, I want to send the mail, but when looking for the ledger state file it gives error, can someone explain to me how to look for it?

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I sent an email to refunds@brave.com the other day, when can I expect a reply?

Thanks!

I received an email saying this has been fixed. However my Brave Bat Balance is still showing exactly as before in minus figure and nothing looks fixed, autocontribute is still on despite me de-activating it.
So when clicking on my brave reward Triangle, it still says this: “Your scheduled monthly payment for Auto-Contribute and monthly tips could not be completed due to insufficient funds. We’ll try again in 30 days” when in fact I never scheduled anything and the autocontribute setting is turned off in settings.
Still need assistance please.
Thank you.

I reported an issue here over a month ago now. I have sent emails to both of the addresses ( support+publishers@basicattentiontoken.org and
refunds@brave.com), and I have not even gotten a confirmation that the email has been received. Has anyone else gotten confirmation emails? I understand the refund may take a while, but I would at least like confirmation that I’m on the list.

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@fanLB @starbuck @Beetfarmer we got your emails :slight_smile: Refunds are pending for now. We want to make sure the Auto-Contribute bug is totally fixed before we send out refunds as there’s a risk of the glitch triggering again and draining your wallet a second time right after we refund it!

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Thank you! I saw the confirmation of receipt email come through a day or two ago. I’ll wait patiently now :grin:

thank you very uch for your answer , i send email to this adress but for the moment nobody answer me …

I send an email to refunds@brave.com, when will I receive an answer?

Hi, It seems ledger_state cannot be found on my macbook air. please help

how do I know if the emails sent to, refunds@brave.com have been received or reviewed? I submitted my request Jan. 7th. but have received no response, nor any refund yet.

same. I hope they fix this asap. It’s useless to use brave if the BAT that we earn will keep on auto-contributed to them. It’s like working for them you know.

Well said. I like Brave’s concept, but I want to be able use the BAT I earn the way I want to.

I send an email to refunds@brave.com, when will I receive an answer?

I have usually received a confirmation of some sort or a response but then again I haven’t always looked specifically for a confirmation everytime nor had such an important issue or problem with brave to where I would have took the time to double check nor notice…

I send an email to refunds@brave.com, when will I receive an answer?

Hey everyone! Refunds will be processing shortly. We were waiting for the Android fix to go live. We appreciate everyone’s patience here. Refunds will start to issue shortly in the order they were received.

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Thanks for the update. I received an email from support 2 days ago stating issue resolved and refunds have been issued as grants, however I have yet to see any grants or refunds. Will refunds be in the order the request were received, as stated in this thread, or have refunds already been issued?

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I received an email from support several days ago, saying that refunds problem has been solucionated, but I don’t received anything.

Hey @tdbrv1 and @estornguer16 – please PM me the data from your brave://rewards-internals pages as well as how much BAT you lost, I will manually refund you

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Hello, i’m already sent you a message