Accrued Rewards Vanished on Android Brave Browser

Hello. I just lost all my rewards accrued for September (over 600 ad views). Separately, My Uphold wallet also became unlinked from the Android browser, too. I was trying to set up Sync between my computer and my Android phone. Sync was unsuccessful on the Android device, then all my accrued rewards disappeared and my Ads viewed this month reset to zero. Is there any way to restore that progress? Id greatly appreciate some assistance. Thank you.

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

I sent a dm last night initiating contact with you but seem to have trouble finding it right now. Will send this info shortly, thank you!

Edit: found it and updated it with the info you requested

Sent a dm with a reference to losing 603 ad views, looking forward to finding out what happened and what we can do about this going forward. Thanks!

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