Description of the issue:
I cannot verify my brave wallet in Brave browser for desktop (Windows), but in android mobile app the Brave has wallet verified correctly.
How can this issue be reproduced?
just open Brave browser desktop, version [Version 1.43.88 Chromium: 105.0.5195.68 (Official Build) (64-bit)], a wallet was previously setup
try to verify your account with Gemini, and login to Gemini, authorize Gemini to use Brave
You get redirect to a popup saying:
Error: Brave Rewards profile is flagged
Unfortunately, your Brave Rewards profile has been flagged, and you’re not able to verify with a custodian at this time. This flag can sometimes be due to irregular Brave Ads activity, though it can also be a false positive.
Note that while your Brave Rewards profile is flagged, you won’t be able to verify.
No action is required on your part. Your Brave Rewards profile will be automatically reevaluated on a regular basis to determine when (or if) the flag can be removed. Please try again every so often to see if the flag has been removed.
Expected result:
Check my wallet balance in a window showing “Wallet verified”.
Additional Information:
I also noticed that the balance in Desktop browser is different compared to mobile browser, and both have the same wallet address. Is this by design?
Can you unflag my account so I can verify my wallet in this browser?
Could be because when account gets flagged it probably stops communicating with the verification providers and stops rewards for that user.
Your account could be flagged for the reasons below →
Any violation of Brave’s Terms can result in your account being flagged. You can find their Terms of Service for Brave Rewards at https://basicattentiontoken.org/user-terms-of-service/
Some quick examples of things that often result in flagged accounts can be:
Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.
Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.
Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.
Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.
Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.
Any other type of suspicious activity is recognized by the system or Brave staff.
If you do think that this is a mistake you can reach out to support by raising a ticket. From there on Brave’s team can further assist you.