Access denied on a site I’ve visited many times

Browser Support Web Compatibility
1

I am unable to access a website that I have accessed many times before today. The message appears whether I try to access the site directly, through their app or through an email from them. No other sites have been a problem. The message I get is:

Access Denied

You don’t have permission to access “http://www.chanel.com/us/fragrance-beauty/holiday-gift-guide/?” on this server.

Reference #18.8e922e17.1668815512.81a0749

Description of the issue:

Exact URL of the website in question:

Did the issue present with default Shields settings? (yes/no)

Does the site function as expected when Shields are turned off?

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):

Does the site work as expected when using Chrome?

Brave version (check About Brave):

2

@Blievern1 It’s doing that on all browsers. I just tried on Microsoft Edge, Google Chrome, and Brave. All say the same thing. That means it’s a website issue and not a browser.

3

Using a VPN? Seen similar issues when a VPN is used

4

Saoiray,
Thank you so much for looking into my concern. I actually did reach out to Chanel and the CSA was going to report the problem so I’m hoping it is resolved soon. I thought it was odd that I have never had any issues like this before. Hoping it gets fixed and hoping many other ps are having the issue as well so it is expedited. I’m assuming this means there is nothing I can do and I must wait for the website to fix the problem ?Thank you again.

5

fanboynz,
No…I am not using a VPN. I am using an iPad but the same thing happens from my iPhone. Just frustrating when it was fine yesterday .

6

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