I hope this email finds you well. I am writing to report an issue I encountered while trying to access the Brave website (brave.com). I received a “503 ERROR” with the message “The request could not be satisfied,” indicating a problem with the Lambda function associated with the CloudFront distribution. The error suggested trying again later or contacting the website owner, which is why I’m reaching out.
I have attached a screenshot of the error message for your reference. The error occurred when I attempted to visit the website using my browser, and it included a Request ID: 2D08tqPsFQ–KIEbjbI4–IwHJ11eiQ48kzvZPzDRYob7PDfbH0RBYw==. I’m not sure if this issue is still ongoing, but I wanted to bring it to your attention in case it requires further investigation.
Could you please confirm if this was a temporary issue (e.g., due to maintenance or server overload) and let me know if there are any steps I should take on my end to prevent this from happening again? I’d appreciate any updates or guidance you can provide.
Thank you for your assistance, and I look forward to your response.
. . . you will find many articles about the 503 error.
Brave uses Amazon’s AWS web service for some content delivery (“CDN”). Some of the possible Amazon servers (IIRC?):
s3-us-west-2.amazonaws.com
us-west-2.compute.amazonaws.com
ord53.r.cloudfront.net
In general, there is a network reliability issue, that causes either or both of the client’s Internet communication application and website(s)'s server(s) to try more attempts to send / receive . . .
After some time frame of “too many requests”, the 503 error message is thrown on the playing field.
Certain network pipelines may perform better, while other network pipelines encounter such an issue: 503 error.
Using a different pipeline, and / or using different DNS servers, can sometimes effectively “fix” the problem.
I tend to manually set DNS server numbers, everywhere I can.
I use the following Brave Browser setting for Select DNS provider:
The error is still 503 with the following message:
The Lambda function associated with the CloudFront distribution is invalid or doesn’t have the required permissions. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
