Briefly describe your issue:
I have been waiting since July 2020 to receive my ad payments from my brave browser on my Galaxy Note and since December 2020 to receive payment from my other three brave browsers on PCs.
My wallet is verified on Uphold on all of these devices, and I’ve kept the brave browser up to date on all of them. I have 124+ BAT that I’m waiting to transfer from Brave to my Uphold account.
I have tried uninstalling/reinstalling Brave, disconnecting my browser from Brave Rewards and reconnecting, disconnected my Brave Rewards connection in Uphold, re-established the connection, and contacted Uphold support. Uphold support told me that everything is fine with my account on their end, and there’s nothing on their end that would be preventing me from receiving payments from Brave.
Does anyone have any other ideas for things I could try. I’m starting to get discouraged with this browser that I’m never going to receive my payments.
What Operating System and Brave version are you using (Menu --> About Brave
)?
PC 1:
Brave | 1.23.73 Chromium: 90.0.4430.85 (Official Build) (64-bit) |
---|---|
Revision | 5bc145d831c180d9ff94f29a0d7a2e1cbd30ef36-refs/branch-heads/4430@{#1311} |
OS | Windows 10 OS Version 2004 (Build 19041.928) |
PC 2:
Brave | 1.24.82 Chromium: 90.0.4430.93 (Official Build) (64-bit) |
---|---|
Revision | 4df112c29cfe9a2c69b14195c0275faed4e997a7-refs/branch-heads/4430@{#1348} |
OS | Windows 10 OS Version 1909 (Build 18363.1500) |
PC 3:
Brave | 1.24.82 Chromium: 90.0.4430.93 (Official Build) (64-bit) |
---|---|
Revision | 4df112c29cfe9a2c69b14195c0275faed4e997a7-refs/branch-heads/4430@{#1348} |
OS | Windows 10 OS Version 2009 (Build 19042.928) |
Mobile Device:
Brave | 1.23.76 Chromium: 90.0.4430.93 (Official Build) (32-bit) |
---|---|
Revision | 4df112c29cfe9a2c69b14195c0275faed4e997a7-refs/branch-heads/4430@{#1348} |
OS | Android 11; Build/RP1A.200720.012 |
Is your browser wallet currently verified? (yes/no)
- PC 1 - Yes
- PC 2 - Yes
- PC 3 - Yes
- Mobile Device - Yes
What date did you verify your wallet?
Over a year ago
Have you been able to successfully receive payments in the past?
Yes I’ve received several payments in the past on both mobile and desktop versions of Brave.
Are you using a VPN? (yes/no)
No
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Yes
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes, but I have always had this disabled and I was still receiving payments from viewing ads in the past even with this disabled.
Screenshots:
PC 1:
PC 2:
PC 3:
Mobile Device:
Thank you,
Zach